With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of MT, Assistant Manager & Manager - Banking We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. Candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management and drive new ideas for improvement in execution and streamlining Responsibilities In this role, you will be responsible for • Leading day to day operations and dealing with process metrics • Developing highly motivated teams and lively work environment • Identifying process anomalies and get them fixed via conceptualization and brainstorming • Driving efficiency in teams every year • Communicating efficiently with client and the process management on issues related to the subject • Providing Critical VOC / observations or bringing up patterns to the business in case of any anomalies • Being able to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands. • Work with customers with a problem solving bent of mind – To be able to understand customer issues and provide solutions to improve customer experience • Being able to influence and cultivate organisational change in teams Qualifications we seek in you Minimum qualifications • Any graduate (preferably Commerce) • Meaningful experience in banking operations – End to end knowledge of Lending life cycle • Subject matter understanding of Personal and Retail Banking • Experience with Six Sigma tools Preferred qualifications • Excellent Social skills. • Experience in leading a banking process • Excellent interpersonal skills • Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations • Excellent client handling skills to deliver high quality experience to customers • Must demonstrate high level of personal integrity • Must demonstrate a high level of agility, flexibility, self-motivation and energy Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion