Job Description
JOB PURPOSE
Act as support function for MC operations at platform level for non-aero related channel (includes Retail, Hospitality, Advertising & Promotions, Services & Landside, Other strategic initiatives & Revenue /Billing), working in collaboration with Airport Commercial teams, business partners (Concessionaires etc.) & other internal & external stakeholders with an objective of creating a unique experience for passengers at the airport and ensuring that the defined revenue targets are achieved.
The role encompasses planning, Operations & execution of Business Plans in collaboration with Airport teams & business partners and engagement with Internal & External stakeholders
ORGANISATION CHART
AM-Operations---> AGM Operations
KEY ACCOUNTABILITIES
Accountabilities
Key Performance Indicators
Commercial (Non-Aero) Department Annual Operating Plan
• Support GAL- VP Commercial & BD & AGM Operations in preparing the Annual Operating Plan (AOP) in alignment with airport commercial teams and collaboration with other Sector department heads (Operations, Finance, SPG, HR, IT etc)
• Achievement of the targets defined in AOP for GAL
• Sales, Yield%, Income, IPP,SPP & growth
• Deviation from department budget – Budgeted vs. Actuals
• ASQ ratings/ Skytrax Rankings
Drive growth in existing portfolio across all categories
• Provide inputs for refreshing the commercial concept across airport assets so as to increase channels of revenue as well as customer interest in using the airport as a definite shopping option
• Continuously work to identify & increase the number of strategic tie with brands and partners for new commercial opportunities
• Revenue planned vs. actual from existing accounts
ASQ ratings/ Skytrax Rankings
Retail Development/ Projects
• Coordinate Project completion along with airport teams & Fit-out work for Non-aero related businesses
• Number of new accounts registered
• Fit-out period
• ACOD timelines
Airport Marketing & Analytics
• Identify initiatives and other marketing programs at platform level, in conjunction with Marketing team & AGM –Ops to build the commercial offering
• Ensure Market environment understanding/ benchmarking & required data Analytics to ensure business decisions
• Increase in the commercial (non-aero) revenue
• No. of Marketing campaigns with desired ROI, Social Media improvements
Implement standardized systems and processes at platform level to improve efficiencies/ achieve synergies and enhance customer experience.
• Percentage retention of existing accounts
• Revenue targets – planned vs. achieved
• DSO
• Internal audit compliances
• ASQ ratings/ Skytrax rating
Work in collaboration with stakeholders towards development of systems and processes to improve the overall customer experience
• Standardize the commercial documents like license agreements, operator agreements, proposals, SOPs etc
EXTERNAL INTERACTIONS
• BCAS/ Other Regulatory Authorities – ensuring all necessary approvals / licenses are obtained.
• Retail Services & Brands – identifying & evaluating market trends and potential services providers.
• Key strategic partners for tie-ups/ alliances etc.
• Airport Industry Bodies – representing Airport and industry knowledge / best practice sharing.
• Concessionaire Brands: CEO, Operations Head, Brand Head, Store Head.
• Other agencies like CISF, Municipal Corporation etc
INTERNAL INTERACTIONS
• Sector BD team, Airport Commercial team.
• SPG / Other Department Heads – collaboration on AOP preparation
• Airport Operations – day to day operations , space management, passenger movement etc
• Finance – Commercial (Non Aero) department budget preparation and monitoring
• Legal
• P&E (Project & Engineering), Finishes Team, ARFF Team, IT Team
• Security & Landside Team
FINANCIAL DIMENSIONS
• Annual Operating Plan (AOP):
- Sales: As per AOP finalized
- SPP: As per AOP finalized
- Yield%/ Income: As per AOP finalized
- IPP
- SPSM
- IPSM
• Daily Sales Outstanding (DSO)
OTHER DIMENSIONS
• Direct Reports
• Total Passengers Handled
• Retail Space
• No. of business managed
• No. of business Opened
• No. of Concessionaire managed
EDUCATION QUALIFICATIONS
• Post Graduate (MBA)
• Strong domain knowledge, understanding of all B2C processes and a good financial & commercial acumen
RELEVANT EXPERIENCE
• ~8-10 years of total experience in Sales & Marketing, Operations, Retail, Mall Management/ leasing. Exposure to Airport Commercial/ BD will be an added advantage
COMPETENCIES
• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence
Act as support function for MC operations at platform level for non-aero related channel (includes Retail, Hospitality, Advertising & Promotions, Services & Landside, Other strategic initiatives & Revenue /Billing), working in collaboration with Airport Commercial teams, business partners (Concessionaires etc.) & other internal & external stakeholders with an objective of creating a unique experience for passengers at the airport and ensuring that the defined revenue targets are achieved.
The role encompasses planning, Operations & execution of Business Plans in collaboration with Airport teams & business partners and engagement with Internal & External stakeholders
ORGANISATION CHART
AM-Operations---> AGM Operations
KEY ACCOUNTABILITIES
Accountabilities
Key Performance Indicators
Commercial (Non-Aero) Department Annual Operating Plan
• Support GAL- VP Commercial & BD & AGM Operations in preparing the Annual Operating Plan (AOP) in alignment with airport commercial teams and collaboration with other Sector department heads (Operations, Finance, SPG, HR, IT etc)
• Achievement of the targets defined in AOP for GAL
• Sales, Yield%, Income, IPP,SPP & growth
• Deviation from department budget – Budgeted vs. Actuals
• ASQ ratings/ Skytrax Rankings
Drive growth in existing portfolio across all categories
• Provide inputs for refreshing the commercial concept across airport assets so as to increase channels of revenue as well as customer interest in using the airport as a definite shopping option
• Continuously work to identify & increase the number of strategic tie with brands and partners for new commercial opportunities
• Revenue planned vs. actual from existing accounts
ASQ ratings/ Skytrax Rankings
Retail Development/ Projects
• Coordinate Project completion along with airport teams & Fit-out work for Non-aero related businesses
• Number of new accounts registered
• Fit-out period
• ACOD timelines
Airport Marketing & Analytics
• Identify initiatives and other marketing programs at platform level, in conjunction with Marketing team & AGM –Ops to build the commercial offering
• Ensure Market environment understanding/ benchmarking & required data Analytics to ensure business decisions
• Increase in the commercial (non-aero) revenue
• No. of Marketing campaigns with desired ROI, Social Media improvements
Implement standardized systems and processes at platform level to improve efficiencies/ achieve synergies and enhance customer experience.
• Percentage retention of existing accounts
• Revenue targets – planned vs. achieved
• DSO
• Internal audit compliances
• ASQ ratings/ Skytrax rating
Work in collaboration with stakeholders towards development of systems and processes to improve the overall customer experience
• Standardize the commercial documents like license agreements, operator agreements, proposals, SOPs etc
EXTERNAL INTERACTIONS
• BCAS/ Other Regulatory Authorities – ensuring all necessary approvals / licenses are obtained.
• Retail Services & Brands – identifying & evaluating market trends and potential services providers.
• Key strategic partners for tie-ups/ alliances etc.
• Airport Industry Bodies – representing Airport and industry knowledge / best practice sharing.
• Concessionaire Brands: CEO, Operations Head, Brand Head, Store Head.
• Other agencies like CISF, Municipal Corporation etc
INTERNAL INTERACTIONS
• Sector BD team, Airport Commercial team.
• SPG / Other Department Heads – collaboration on AOP preparation
• Airport Operations – day to day operations , space management, passenger movement etc
• Finance – Commercial (Non Aero) department budget preparation and monitoring
• Legal
• P&E (Project & Engineering), Finishes Team, ARFF Team, IT Team
• Security & Landside Team
FINANCIAL DIMENSIONS
• Annual Operating Plan (AOP):
- Sales: As per AOP finalized
- SPP: As per AOP finalized
- Yield%/ Income: As per AOP finalized
- IPP
- SPSM
- IPSM
• Daily Sales Outstanding (DSO)
OTHER DIMENSIONS
• Direct Reports
• Total Passengers Handled
• Retail Space
• No. of business managed
• No. of business Opened
• No. of Concessionaire managed
EDUCATION QUALIFICATIONS
• Post Graduate (MBA)
• Strong domain knowledge, understanding of all B2C processes and a good financial & commercial acumen
RELEVANT EXPERIENCE
• ~8-10 years of total experience in Sales & Marketing, Operations, Retail, Mall Management/ leasing. Exposure to Airport Commercial/ BD will be an added advantage
COMPETENCIES
• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence
💡 Quick Summary
Seeking a career-building opportunity? The AM |Operations position is now open for candidates interested in the Remote Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
