Job Description
About Us
Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!
The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.
The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.
Position Responsibilities
Reporting to the Front Office Manager, the Ambassador plays a key role in our guest arrival and departure experiences
Immediate engagement in a genuinely warm and friendly manner
Act as an energetic and commanding presence at the Front Door and Lobby Areas
Engage hospitality at all times, acknowledge everyone within your immediate proximity and exchange hospitable eye contact at all times
Work in a consistent “Safe Work Practice” manner at all times
Offer directional knowledge to guests, visitors and neighbours, with proper hand gestures
Respectful to all guests, sensitive, and intuitive to their personal needs
Ensure communication with fellow colleagues is professional at all times
Courteous and professional verbal communication
Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is current
Work also as Brand Ambassador for the Hotel and the Company
Take care of guest items, luggage handling on arrival, departure and storage
Support team during "crunch periods," in any capacity
Provide support and assistance as requested or required by the Front Office Manager
Support colleagues in emergency procedures, practical knowledge of the emergency panel
Take care of guest cycling requests, setting up, preparing, and ensuring safety first for our guests with the Electra Townie bike fleet
Ability to Provide general instruction to guests
Timely reporting of any repair deficiencies to Engineering on the Loden Cab/Bike fleet management
Ensure the care of other touch points as needed, such as coordinating urgent dry cleaning/bike services
Visible supportive presence in the hotel lobby, meeting and greeting or fare-welling guests
Ensure that hotel ambiance is in tune - with all 5 senses, an organized and clean surrounding
Provide key touch points for the guest experience, such a taking photos
Skills & Qualifications
Experience: Hotel experience is an asset, but not a requirement
Ability to converse in a minimum of two languages will be an asset
Knowledgeable of Vancouver and what its surrounding has to offer
Ability to communicate clearly, concisely, and openly
Radiate high energy and demonstrate a knack for building awe-inspiring rapport with their audience
Possess an eye for the smallest detail and maintains a keen sense of urgency
Physically active and fit to perform some of the key labor intensive functions of the role (i.e. can lift upwards of 75-100lbs)
Maintain a flexible performance schedule to accommodate the operational needs of a 24/7 hotel environment
Enthusiastic, participate in a supportive team environment, offer suggestions that will help us continually strengthen what we do
Must have a valid driver's license
Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/304
Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!
The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.
The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.
Position Responsibilities
Reporting to the Front Office Manager, the Ambassador plays a key role in our guest arrival and departure experiences
Immediate engagement in a genuinely warm and friendly manner
Act as an energetic and commanding presence at the Front Door and Lobby Areas
Engage hospitality at all times, acknowledge everyone within your immediate proximity and exchange hospitable eye contact at all times
Work in a consistent “Safe Work Practice” manner at all times
Offer directional knowledge to guests, visitors and neighbours, with proper hand gestures
Respectful to all guests, sensitive, and intuitive to their personal needs
Ensure communication with fellow colleagues is professional at all times
Courteous and professional verbal communication
Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is current
Work also as Brand Ambassador for the Hotel and the Company
Take care of guest items, luggage handling on arrival, departure and storage
Support team during "crunch periods," in any capacity
Provide support and assistance as requested or required by the Front Office Manager
Support colleagues in emergency procedures, practical knowledge of the emergency panel
Take care of guest cycling requests, setting up, preparing, and ensuring safety first for our guests with the Electra Townie bike fleet
Ability to Provide general instruction to guests
Timely reporting of any repair deficiencies to Engineering on the Loden Cab/Bike fleet management
Ensure the care of other touch points as needed, such as coordinating urgent dry cleaning/bike services
Visible supportive presence in the hotel lobby, meeting and greeting or fare-welling guests
Ensure that hotel ambiance is in tune - with all 5 senses, an organized and clean surrounding
Provide key touch points for the guest experience, such a taking photos
Skills & Qualifications
Experience: Hotel experience is an asset, but not a requirement
Ability to converse in a minimum of two languages will be an asset
Knowledgeable of Vancouver and what its surrounding has to offer
Ability to communicate clearly, concisely, and openly
Radiate high energy and demonstrate a knack for building awe-inspiring rapport with their audience
Possess an eye for the smallest detail and maintains a keen sense of urgency
Physically active and fit to perform some of the key labor intensive functions of the role (i.e. can lift upwards of 75-100lbs)
Maintain a flexible performance schedule to accommodate the operational needs of a 24/7 hotel environment
Enthusiastic, participate in a supportive team environment, offer suggestions that will help us continually strengthen what we do
Must have a valid driver's license
Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/304
💡 Quick Summary
Seeking a career-building opportunity? The Ambassador (Loden Hotel) position is now open for candidates interested in the Hotel Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
