Job Description
Roles and Responsibilities
Strategy
• Awareness and Understanding on the Group Onboarding, PLCC and Overdraft Procedures.
Business
• Awareness on the Retail and Business Banking Onboarding Operations
Processes
• Able to perform Client onboarding operations work which may or may not be straight forward and repetitive
• Has good understanding of processes and products
• Should possess Basic knowledge on PL/CC/OD products.
• Possesses and applies technical expertise to his/her area of work
• Keeps up to date knowledge of changes to Onboarding processes, products and PL/CC, OD processes.
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To perform the assigned activities on time with no errors
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations
Behavioural Capabilities
Precision Accuracy
• Able to drive quality work within self
• Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work
• Able to provide differentiated customer service for various types/ grades of customers
• Treat all clients with respect and cultural awareness
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
• Proficient in both verbal and written communication
• Escalates issues and concerns in a timely manner
• Ability to communicate clearly so as to be understood by the recipients.
• Ability to understand instructions and written documentation clearly and accurately
People and Talent
• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned
Risk Management
• Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes the fundamentals of operations risk
• Awareness on KYC related fraud
• Comply with Group / Country Credit Guidelines and adhere to the relevant Controls and Checks
Governance
• Awareness and understanding of the regulatory framework & Group KYC, credit Procedures
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and suring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Retail onboarding Operations to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Country Onboarding operations team, lending Operations, FCSU, Branch Staff, RM
Our Ideal Candidate
• 2 to 3 years of experience in banking domain and should possess the following skills:
• Client Onboarding, PLCC knowledge
• Data Entry & Basic computer MS Office skills
• Reading and good Writing skills
Role Specific Competencies
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
Strategy
• Awareness and Understanding on the Group Onboarding, PLCC and Overdraft Procedures.
Business
• Awareness on the Retail and Business Banking Onboarding Operations
Processes
• Able to perform Client onboarding operations work which may or may not be straight forward and repetitive
• Has good understanding of processes and products
• Should possess Basic knowledge on PL/CC/OD products.
• Possesses and applies technical expertise to his/her area of work
• Keeps up to date knowledge of changes to Onboarding processes, products and PL/CC, OD processes.
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To perform the assigned activities on time with no errors
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations
Behavioural Capabilities
Precision Accuracy
• Able to drive quality work within self
• Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work
• Able to provide differentiated customer service for various types/ grades of customers
• Treat all clients with respect and cultural awareness
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
• Proficient in both verbal and written communication
• Escalates issues and concerns in a timely manner
• Ability to communicate clearly so as to be understood by the recipients.
• Ability to understand instructions and written documentation clearly and accurately
People and Talent
• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned
Risk Management
• Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes the fundamentals of operations risk
• Awareness on KYC related fraud
• Comply with Group / Country Credit Guidelines and adhere to the relevant Controls and Checks
Governance
• Awareness and understanding of the regulatory framework & Group KYC, credit Procedures
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and suring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Retail onboarding Operations to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Country Onboarding operations team, lending Operations, FCSU, Branch Staff, RM
Our Ideal Candidate
• 2 to 3 years of experience in banking domain and should possess the following skills:
• Client Onboarding, PLCC knowledge
• Data Entry & Basic computer MS Office skills
• Reading and good Writing skills
Role Specific Competencies
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
💡 Quick Summary
Seeking a career-building opportunity? The Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
