Job Description
FC Global Services India LLP
First Citizens India
a part of First Citizens BancShares
Inc
a top 20 U
S
financial institution
is a global capability center
GCC
based in Bengaluru
Our India
based teams benefit from the companys over 125
year legacy of strength and stability
First Citizens India is responsible for delivering value and managing risks for our lines of business
We are particularly proud of our strong
relationship
driven culture and our long
term approach
which are deeply ingrained in our talented workforce
This is evident across all key areas of our operations
including Technology
Enterprise Operations
Finance
Cybersecurity
Risk Management
and Credit Administration
We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions
Job DescriptionValue PrepositionImmerse yourself in the intricate landscape of high value wire transactions
where precision
regulatory acumen and real time decision making converge t power the financial lifeblood of global commerce and join a mission
critical operations team at the forefront of payment innovation where your expertise in controls
exception handling and risk mitigation directly influences institutional trust and operational resilience
Job DetailsPosition Title
Analyst
Banking OperationsCareer Level
P1Job Category
AssociateRole Type
HybridJob Location
BangaloreAbout The TeamThe Wire Operations function comprises specialized teams entrusted with the end
to
end execution
monitoring
and reconciliation of domestic and international wire transfers
Each team operates within a tightly governed control framework
ensuring transactional integrity
regulatory adherence
and timely settlement across high
value payment channels
With an unwavering commitment to operational excellence
these teams serve as custodians of accuracy and trust in the institutions critical funds movement infrastructure
Impact This position processes client and internal department wire transfer transactions for the Bank
Utilizes an automated wire transfer system to ensure all wires are processed in an accurate
timely
and compliant fashion
Documents each transaction and identifies suspicious activity in accordance with the Banks security procedures
Answers inquiries
resolves wire
related issues
and performs other support duties to facilitate client servicing and production goals
Assists with end of day closing activity and ensures closing support documentation is complete and accurate
Key Deliverables Wire Processing Execute
verify
and authorize incoming and outgoing USD and foreign currency wire transfers via SWIFT
Fedwire
and internal core banking platforms
in strict adherence to established procedural frameworks and regulatory mandates
Processes wire transfer transactions originated from clients
internal bank sources
and other financial institutions
Perform transactional integrity checks and ensure seamless settlement by adhering to both domestic and international payment processing standards
Conduct routine diagnostics to improve Straight
Through Processing
STP
rates by identifying exceptions
initiating repairs
and implementing corrective action with a high degree of precision
Queue Management and Prioritization
Monitor wire queues in real
time
apply triage protocols to prioritize high
value or time
sensitive payments
and ensure timely intervention based on transaction risk and criticality
Monitoring and Validation
Monitors queues for possible OFAC violations
suspicious deposits
and other unusual activity or keying errors
Informs management of any identified suspicious activity to ensure immediate action
Risk and Compliance
Ensures that all wire transfers are processed
and transactions follow federal regulations such as the Bank Secrecy Act
BSA
the Anti
Money Laundering
AML
laws
and the US Department of Treasury Office of Foreign Assets Control
OFAC
laws
Follows the appropriate security procedures during client call backs
proper holds
credit line approvals
and other activities that involves some level of potential riskReconciliation and Controls
Support daily and end
of
cycle reconciliations by ensuring the accuracy and completeness of ledger entries
exception items
and account balances across all payment streams
Escalation Management
Promptly escalate unresolved exceptions
delayed transactions
or high
risk activities to the appropriate managerial or risk functions within established turnaround timelines
Documentation and Reporting
Maintain comprehensive documentation of processes
controls
and workflows
contribute to the preparation of periodic operational reports
volume metrics
SLA performance
and risk dashboards for management and audit purposes
Process Optimization and Transformation
Identify systemic inefficiencies and operational gaps
contribute to automation initiatives
business requirement drafting
and User Acceptance Testing
UAT
efforts tied to system upgrades
process reengineering
or migrations
Functional SkillsSkills and Qualification Expertise in Wire Transfer Operations
Demonstrated proficiency in end
to
end processing of domestic and international wire payments using platforms such as SWIFT
Fedwire
and internal banking systems
with a focus on accuracy
timeliness
and compliance
Understanding of ISO 20022 Messaging Standards
Familiarity with ISO 20022 financial messaging formats and their application in high
value payment systems
including structured data interpretation
message validation
and alignment with evolving cross
border payment standards
Transaction Monitoring and Exception Handling
Ability to proactively monitor payment queues
identify non
STP transactions
and resolve exceptions through analytical troubleshooting and effective use of wire repair tools
Risk and Control Adherence
Strong grasp of operational risk principles
with the capability to apply internal control frameworks
ensure compliance with AML regulations
and enforce sanctions screening protocols
Reconciliation and Investigative Analysis
Skilled in reconciling wire transfers against ledger entries
investigating breaks or mismatches
and ensuring transactional integrity through methodical root
cause analysis
Process Documentation and Reporting
Adept at maintaining precise and audit
ready documentation of operational procedures
while preparing insightful performance reports
SLA dashboards
and volume metrics for internal stakeholders
Change Management and UAT Participation
Ability to support process improvement initiatives by identifying automation opportunities
drafting business requirements
and participating in User Acceptance Testing
UAT
for system enhancements and ISO 20022 migrations
Analytical and Organizational Skills Strong organizational and time management skills are necessary
ability to quickly learn software applications
Must have excellent verbal
written and interpersonal communication skills
Team member EngagementMust be able to collaborate with Teammates and key stakeholders to ensure daily time sensitive functions are complete
as well as independently assigned duties
Respond promptly to and act on emails receivedTechnical
Business SkillsProficiency in ISO 20022 Messaging Standards
Hands
on experience with ISO 20022 message structures and workflows
including the ability to interpret structured formats and support the operational migration from legacy payment standards to the enriched ISO framework
AML and Sanctions Screening Familiarity
Strong working knowledge of Anti
Money Laundering
AML
and sanctions screening protocols
with the ability to identify red flags
ensure compliance
and take appropriate action in accordance with regulatory obligations
Degree
masters degree in Banking and Finance3
5 yrs
of Wire Operations ExperienceExcellent skills handling SWIFT MT and MX message typesGood understanding the Transaction Life cycleUS banking experience is preferredRelationships
CollaborationReports to
Manager
Sr
ManagerPartners
Stakeholders and cross functional teamsAccessibility NeedsWe are committed to providing an inclusive and accessible hiring process
If you require accommodations at any stage
e
g
application
interviews
onboarding
please let us know
and we will work with you to ensure a seamless experienceEqual Employment OpportunityFC Global Services India LLP
First Citizens India
is an Equal Employment Opportunity Employer
We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender
religion
caste
disability
sexual orientation
economic status or any other characteristics protected by the law
We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity
Our EEO policy ensures fairness throughout the employee life cycle
First Citizens India
a part of First Citizens BancShares
Inc
a top 20 U
S
financial institution
is a global capability center
GCC
based in Bengaluru
Our India
based teams benefit from the companys over 125
year legacy of strength and stability
First Citizens India is responsible for delivering value and managing risks for our lines of business
We are particularly proud of our strong
relationship
driven culture and our long
term approach
which are deeply ingrained in our talented workforce
This is evident across all key areas of our operations
including Technology
Enterprise Operations
Finance
Cybersecurity
Risk Management
and Credit Administration
We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions
Job DescriptionValue PrepositionImmerse yourself in the intricate landscape of high value wire transactions
where precision
regulatory acumen and real time decision making converge t power the financial lifeblood of global commerce and join a mission
critical operations team at the forefront of payment innovation where your expertise in controls
exception handling and risk mitigation directly influences institutional trust and operational resilience
Job DetailsPosition Title
Analyst
Banking OperationsCareer Level
P1Job Category
AssociateRole Type
HybridJob Location
BangaloreAbout The TeamThe Wire Operations function comprises specialized teams entrusted with the end
to
end execution
monitoring
and reconciliation of domestic and international wire transfers
Each team operates within a tightly governed control framework
ensuring transactional integrity
regulatory adherence
and timely settlement across high
value payment channels
With an unwavering commitment to operational excellence
these teams serve as custodians of accuracy and trust in the institutions critical funds movement infrastructure
Impact This position processes client and internal department wire transfer transactions for the Bank
Utilizes an automated wire transfer system to ensure all wires are processed in an accurate
timely
and compliant fashion
Documents each transaction and identifies suspicious activity in accordance with the Banks security procedures
Answers inquiries
resolves wire
related issues
and performs other support duties to facilitate client servicing and production goals
Assists with end of day closing activity and ensures closing support documentation is complete and accurate
Key Deliverables Wire Processing Execute
verify
and authorize incoming and outgoing USD and foreign currency wire transfers via SWIFT
Fedwire
and internal core banking platforms
in strict adherence to established procedural frameworks and regulatory mandates
Processes wire transfer transactions originated from clients
internal bank sources
and other financial institutions
Perform transactional integrity checks and ensure seamless settlement by adhering to both domestic and international payment processing standards
Conduct routine diagnostics to improve Straight
Through Processing
STP
rates by identifying exceptions
initiating repairs
and implementing corrective action with a high degree of precision
Queue Management and Prioritization
Monitor wire queues in real
time
apply triage protocols to prioritize high
value or time
sensitive payments
and ensure timely intervention based on transaction risk and criticality
Monitoring and Validation
Monitors queues for possible OFAC violations
suspicious deposits
and other unusual activity or keying errors
Informs management of any identified suspicious activity to ensure immediate action
Risk and Compliance
Ensures that all wire transfers are processed
and transactions follow federal regulations such as the Bank Secrecy Act
BSA
the Anti
Money Laundering
AML
laws
and the US Department of Treasury Office of Foreign Assets Control
OFAC
laws
Follows the appropriate security procedures during client call backs
proper holds
credit line approvals
and other activities that involves some level of potential riskReconciliation and Controls
Support daily and end
of
cycle reconciliations by ensuring the accuracy and completeness of ledger entries
exception items
and account balances across all payment streams
Escalation Management
Promptly escalate unresolved exceptions
delayed transactions
or high
risk activities to the appropriate managerial or risk functions within established turnaround timelines
Documentation and Reporting
Maintain comprehensive documentation of processes
controls
and workflows
contribute to the preparation of periodic operational reports
volume metrics
SLA performance
and risk dashboards for management and audit purposes
Process Optimization and Transformation
Identify systemic inefficiencies and operational gaps
contribute to automation initiatives
business requirement drafting
and User Acceptance Testing
UAT
efforts tied to system upgrades
process reengineering
or migrations
Functional SkillsSkills and Qualification Expertise in Wire Transfer Operations
Demonstrated proficiency in end
to
end processing of domestic and international wire payments using platforms such as SWIFT
Fedwire
and internal banking systems
with a focus on accuracy
timeliness
and compliance
Understanding of ISO 20022 Messaging Standards
Familiarity with ISO 20022 financial messaging formats and their application in high
value payment systems
including structured data interpretation
message validation
and alignment with evolving cross
border payment standards
Transaction Monitoring and Exception Handling
Ability to proactively monitor payment queues
identify non
STP transactions
and resolve exceptions through analytical troubleshooting and effective use of wire repair tools
Risk and Control Adherence
Strong grasp of operational risk principles
with the capability to apply internal control frameworks
ensure compliance with AML regulations
and enforce sanctions screening protocols
Reconciliation and Investigative Analysis
Skilled in reconciling wire transfers against ledger entries
investigating breaks or mismatches
and ensuring transactional integrity through methodical root
cause analysis
Process Documentation and Reporting
Adept at maintaining precise and audit
ready documentation of operational procedures
while preparing insightful performance reports
SLA dashboards
and volume metrics for internal stakeholders
Change Management and UAT Participation
Ability to support process improvement initiatives by identifying automation opportunities
drafting business requirements
and participating in User Acceptance Testing
UAT
for system enhancements and ISO 20022 migrations
Analytical and Organizational Skills Strong organizational and time management skills are necessary
ability to quickly learn software applications
Must have excellent verbal
written and interpersonal communication skills
Team member EngagementMust be able to collaborate with Teammates and key stakeholders to ensure daily time sensitive functions are complete
as well as independently assigned duties
Respond promptly to and act on emails receivedTechnical
Business SkillsProficiency in ISO 20022 Messaging Standards
Hands
on experience with ISO 20022 message structures and workflows
including the ability to interpret structured formats and support the operational migration from legacy payment standards to the enriched ISO framework
AML and Sanctions Screening Familiarity
Strong working knowledge of Anti
Money Laundering
AML
and sanctions screening protocols
with the ability to identify red flags
ensure compliance
and take appropriate action in accordance with regulatory obligations
Degree
masters degree in Banking and Finance3
5 yrs
of Wire Operations ExperienceExcellent skills handling SWIFT MT and MX message typesGood understanding the Transaction Life cycleUS banking experience is preferredRelationships
CollaborationReports to
Manager
Sr
ManagerPartners
Stakeholders and cross functional teamsAccessibility NeedsWe are committed to providing an inclusive and accessible hiring process
If you require accommodations at any stage
e
g
application
interviews
onboarding
please let us know
and we will work with you to ensure a seamless experienceEqual Employment OpportunityFC Global Services India LLP
First Citizens India
is an Equal Employment Opportunity Employer
We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender
religion
caste
disability
sexual orientation
economic status or any other characteristics protected by the law
We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity
Our EEO policy ensures fairness throughout the employee life cycle
💡 Quick Summary
Seeking a career-building opportunity? The Analyst Banking Operations Wire Operations position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
