Analyst-(2200028895)

Job
:Operations

Primary Location
:Asia-India-Chennai

Other Locations
:Asia-India-Bangalore

Schedule
:Full-time

Employee Status
:Permanent

Posting Date
:23/Mar/2024, 7:19:51 AM

Unposting Date
:23/Apr/2024, 12:59:00 AM

Roles and Responsibilities

Strategy
• Awareness and Understanding on the Group Onboarding, PLCC and Overdraft Procedures.

Business
• Awareness on the Retail and Business Banking Onboarding Operations

Processes
• Able to perform Client onboarding operations work which may or may not be straight forward and repetitive
• Has good understanding of processes and products
• Should possess Basic knowledge on PL/CC/OD products.
• Possesses and applies technical expertise to his/her area of work
• Keeps up to date knowledge of changes to Onboarding processes, products and PL/CC, OD processes.
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To perform the assigned activities on time with no errors
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations

Behavioural Capabilities

Precision Accuracy
• Able to drive quality work within self
• Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.

Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work
• Able to provide differentiated customer service for various types/ grades of customers
• Treat all clients with respect and cultural awareness
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working

Communication
• Proficient in both verbal and written communication
• Escalates issues and concerns in a timely manner
• Ability to communicate clearly so as to be understood by the recipients.
• Ability to understand instructions and written documentation clearly and accurately

People and Talent
• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned

Risk Management
• Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes the fundamentals of operations risk
• Awareness on KYC related fraud
• Comply with Group / Country Credit Guidelines and adhere to the relevant Controls and Checks

Governance
• Awareness and understanding of the regulatory framework & Group KYC, credit Procedures

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and suring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Retail onboarding Operations to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
• Country Onboarding operations team, lending Operations, FCSU, Branch Staff, RM

Our Ideal Candidate
• 2 to 3 years of experience in banking domain and should possess the following skills:
• Client Onboarding, PLCC knowledge
• Data Entry & Basic computer MS Office skills
• Reading and good Writing skills

Role Specific Competencies
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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