Job Description
Support Analyst-Voice Process
Qualification, Skills, and Experience :
- Graduate with customer support experience (1 to 4 years)
- Customer handling (Voice, must have)
- Good communication skills (Written and Verbal both)
- Analytical skills for proper identification of issues and resolution
- Quick leaner
- Willingness to Explore New Technologies
- Knowledge of SQL preferred
- Willing to work in a 24x7 environment and provide weekend coverage, if needed.
- Should be a team player with positive attitude
Roles and Responsibilities :
- Demonstrates proficiency with ETL processes, with the ability to learn and apply new and emerging concepts very quickly
- Refer to internal database or external resources to provide accurate solutions
- Communicate effectively with automotive dealership personnel/clients/data providers via phone and email
- Prioritize and manage several open issues at one time. Create case logs, record information, establish resolution time, follow ups and work on complex issues
- Quick understanding of applications/ETLs for providing Level1 support and guide dealership through resolution of technical issues
- Maintain jovial relationships with internal teams
- Work closely with project owners to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Develop and maintain accurate documentation of SOPs
Qualification, Skills, and Experience :
- Graduate with customer support experience (1 to 4 years)
- Customer handling (Voice, must have)
- Good communication skills (Written and Verbal both)
- Analytical skills for proper identification of issues and resolution
- Quick leaner
- Willingness to Explore New Technologies
- Knowledge of SQL preferred
- Willing to work in a 24x7 environment and provide weekend coverage, if needed.
- Should be a team player with positive attitude
Roles and Responsibilities :
- Demonstrates proficiency with ETL processes, with the ability to learn and apply new and emerging concepts very quickly
- Refer to internal database or external resources to provide accurate solutions
- Communicate effectively with automotive dealership personnel/clients/data providers via phone and email
- Prioritize and manage several open issues at one time. Create case logs, record information, establish resolution time, follow ups and work on complex issues
- Quick understanding of applications/ETLs for providing Level1 support and guide dealership through resolution of technical issues
- Maintain jovial relationships with internal teams
- Work closely with project owners to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Develop and maintain accurate documentation of SOPs
💡 Quick Summary
Seeking a career-building opportunity? The Analyst | Customer Support | Voice Process | BPO |1|4 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
