Senior Support Analyst
The Senior Support Analyst job performs installation, configuration, and maintenance of information technology (IT) systems and hardware for multi-user server computers. Working independently under general supervision, this job maintains end user needs by ensuring the uptime; performance, resource availability, and security of the computers are within established operational guidelines.

Key Responsibilities and Duties
• Performs routine analysis during normal information technology (IT) infrastructure, including on networks, firewalls, servers, operating systems, applications and devices.
• Supports the acquiring, installing, and upgrading computer components and software and planning for service outages and other problems.
• Maintains the automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement.
• Implements domain solutions and executes changes in line with the implementation plan.
• Helps senior domain administrators with trouble shooting of day-to-day domain issues.
• Configures servers and associated routers to ensure their smooth and reliable operation.
• Creates documentation as it relates to domain configuration, routing, processes, and service records.
• Updates current documentation of all equipment under operational control.
Educational Requirements
• University (Degree) Preferred
Work Experience
• 2+ Years Required; 3+ Years Preferred
Physical Requirements
• Physical Requirements: Sedentary Work

Career Level
6IC
• Job Profile SummaryJob Profile Summary

The IT Support supports the development and management of network security systems. Under close supervision, this job assists with the management, designing and testing of company networks and supports the information technology (IT) team. This job works to protect the company from unauthorized access, while also assisting in the development of backup systems.
• Job DescriptionJob Description

Support
The IT Support supports the development and management of network security systems. Under close supervision, this job assists with the management, designing and testing of company networks and supports the information technology (IT) team. This job works to protect the company from unauthorized access, while also assisting in the development of backup systems.

Key Responsibilities and Duties
• Assists with designing and implementing secure operating networks for the company.
• Participates in vulnerability assessments, malware defense assessments and other common security checks.
• Documents the potential risk and opportunities of vulnerability of networks as well as drafts plans for security bakeup and system disaster recovery.
• Assists protection efforts against unauthorized access, modification or destruction of company networks.
• Provides network security access for authorized users.
• Troubleshoots network security problems and provides suggestions for resolution.
• Keeps up-to-date on emerging trends in area of network security systems.
• Seeks advice from senior management regarding challenging information technology (IT) circumstances and other problems that require a more complex understanding.
Educational Requirements
• University (Degree) Preferred
Work Experience
• No Experience Required
Physical Requirements
• Physical Requirements: Sedentary Work

Career Level
5IC

Good to have
Performs Application , Server Monitoring with the help of monitoring tools Takes ownership of incident and performs analysis

Collaborates with Engineering / other peer teams and drives the issue to resolution

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, ****** orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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