Analyst FirstPoint

Job Description

Job Description :

Analyst - First point - HR

• Excellent customer service skills

• Good Workday experience and JML process

• Fluent in English

• Flexible with shift

• Able to handle stakeholders

• Understands and has a deep knowledge of HR policies, procedures and practices and able to advise on them in a clear and consistent way

• Ability to analyze, interpret and use data. Have a keen eye for detail, and a huge passion for maintaining accurate data.

• Working knowledge of all components of the HR Operating Model

• Ability to understand process principles and consistent application

• Ability to build great relationships across all the SSC teams

• Ensures agreed deliverables and service levels are met to defined SLA’s

• Reviews processes and provides feedback in order to assist in continuous process improvement

• Ability to prioritize effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one.

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