Job Description:Overview Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.Process OverviewGlobal Banking and Markets Technology group (GBAMT) provides end-to-end technology solutions for Global Banking and Markets businesses including Treasury, Trade Finance, Credit, Payments, Transaction Banking, Equities Trading, Prime Brokerage, Fixed Income, Currencies, Commodities, Derivatives and Structured Products. In addition, GBAMT also provides technology solutions across several horizontal functions including Sales, CRM, Electronic Trading, Trade Work Flow, Pricing, and Market Risk, Middle office, Collateral Management, Credit Risk, Post-trade confirmation, Settlement and Client services for Trading, Capital Markets, and Wealth Management businesses.GBAMT is engaged in over 800+ applications and across the complete spectrum of Application Development and Production Support. GBAMT's type of work and services include architecture, design, development, change management, implementation and support using a wide range of technologies. GBAMT India team is doing extensive work in several regulatory, strategic and initiatives programs. GBAMT has also established a strong partnership with the GBAM operations team in India to deliver automation and functional enhancements to the applications that they are using.Job DescriptionThe individual will be responsible for providingLevel 2 production supportfor Siebel based applications within Global Wholesale Banking technology team. The role requires excellent communication, debugging and Triage skills.ResponsibilitiesProvide Level 2 Support for Siebel Based Applications (Banking Domain)Drive triage calls for significant and high priority issues.Understand end to end application architecture and configurations.Work closely with Level 3 / Dev partners as integral member of agile development.Work closely with DevOps to review planned/emergency releases and escalate any potential stability issues.Perform Application Resiliency testing.Understand and manage batch processing including running, debugging and restoring any issues with the batchDrive incident management change management problem management, BCP, batch monitoring, application and infrastructure support functions.Work in shifts (6:30 AM - 3:30 PM & 1:30 PM - 10:30 PM IST)RequirementsEducation: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)Certifications, If Any: ITIL Certified (Not Mandatory)Experience Range: 4 to 6 yearsFoundational skills:4+ years of experience in Application Production SupportExperience in Siebel Strong knowledge of Siebel