Job Description
Analyst - IAM
Req ID: 66438
Department: Tech Security Identity & Access Management
Division: Technology
Location: Bengaluru
About The Role
At ANZ our purpose is to shape a world where people and communities thrive. Were making this happen by improving our customers financial wellbeing so they can achieve incredible things be it buying their home, building a business, or saving for things big or small.
• Work Location: Bengaluru
• Role Type: Permanent
This role is based within the Identity access management tech area, part of Security domain. Administer, maintain, and review user accounts across ANZs risk applications by implementing processes/procedures and resolving issues to ensure integrity of User access on ANZ systems.
The role has accountability to assist the Manager by proactively providing necessary reports, by collating, coordinating, and ensuring accuracy & integrity of all deliverables.
What Will You Bring?
Process
• The role requires minimum 2 years relevant experience.
• Independently managing applications /Platforms provisioning team with minimal supervision of manager.
• Assist in Creation & Deletion of user ids on ANZs highly critical applications to ANZ staff as per HR records.
• Perform the function of granting and revoking passwords related to systems used in ANZ.
• Makes preliminary assessments and recommends solutions in line with customers needs.
• Consults with other technical areas to resolve complex problems.
• Liaison with stakeholders for necessary approvals to ensure the process is completed within the SLA period.
• Administer & maintain user accounts across the bank.
• Identify security improvements for user access by liaising with customers, business unit risk managers and others involved.
• Supporting the Manager and other stakeholder for smooth transition of the new processes.
• Follow up on queries and ensure timely processing.
• Communicate effectively and efficiently with customers to understand their needs.
What Will Your Day Look Like
Financial
• Financial budget for which this position has no direct control.
Customer
• Target Service Level Agreements (SLAs) are consistently met to influence the outcomes of fellow analysts.
• Improve customer focus in the manner in which queries are handled and responded to resulting in improved customer feedback.
• Consistently engage with the customer and assist the Manager in meeting or exceeding customer expectations.
• Provide 2nd level of support for Internal Audit/Business Assurance and Operational Risk/Compliance groups.
People
• Indicate the kinds of decisions or recommendations made in the normal course of this position, including any continuing training requirements specific to the role.
• Enterprise-wide responsibility for services to ANZ staff within business units, platform owners and support groups.
• Responsibility also to GIS internal teams including Strategy & Policy and Governance & Risk along with responsibilities to GIS, OTSS, and ANZ Management for reporting on security related incidents and prevention activities.
Risk/Compliance/Behaviours
• Ensure RAF and Core compliance adherence is maintained at 100 PERCENT .
• Takes personal responsibility and ownership of Risk and Compliance matters and escalates to the line manager when required.
• Ensure Leaves and breaks are managed well.
• Effective management of daily tasks.
• Effective collaboration and/or completion of daily process tasks and ad-hoc tasks.
Detailed Process Description
• Work completed within Banks set policies, procedures, and standards and Analyst is able to apply business knowledge in daily work.
• Monitor report progress on outstanding and ongoing matters.
• Service customers/stakeholders globally across Operations, Technology, Shared Services plus Frontline staff respectively. Support internal customers as well, to ensure effective service delivery.
• Assist with the development of training materials based on source documentation, including process maps, procedures, policies, and any additional required reference material.
• Recommends updates to the production of documentation containing sufficient information and in accordance with required standards.
• Understands IT Service Delivery standards, policies, procedures and Service Level Agreements, and contributes to meeting these.
• Assists the team in the implementation of new systems.
• Provides on-the-job training for less experienced technical analysts.
• Participates in Cross Skilling and Knowledge Sharing.
• Collaborate with all dependent teams for successful delivery.
• Resolves complex deployment issues. Advises on major application development problems and initiates remedial actions and solutions.
Skills
• Tertiary qualification in Information Technology or a related discipline.
• Highly motivated and good time management skills.
• Strong commitment to customer service.
• Strong analytical skills, problem-solving capability, and decision-making ability.
• Well-developed verbal and written communication skills.
• Ability to work autonomously as well as collaborate with others.
• Be able to develop a good understanding of diverse business units.
• Proficiency in PC Skills (MS Word, Excel, etc.).
• Willingness to work in shifts.
• Ability to coordinate, organize, and prioritize work.
• Ability to work under pressure.
• Technical Knowledge: Administration skills for below-mentioned application UNIX, Mainframe ACF2, and AS400 Platform.
• Application knowledge: Working knowledge of user accounts administration and access control on the above-mentioned applications.
• Other skills and knowledge: Knowledge of tools like Iseries Navigator, Service Desk Manager, Service Now, and OIM etc. would be an advantage.
• Desired knowledge of working on MIS.
So, Why Join Us?
Recruiter Please update with country-specific content.
Job Posting End Date: 22/05/2026, 11.5+pm, (Melbourne Australia
Req ID: 66438
Department: Tech Security Identity & Access Management
Division: Technology
Location: Bengaluru
About The Role
At ANZ our purpose is to shape a world where people and communities thrive. Were making this happen by improving our customers financial wellbeing so they can achieve incredible things be it buying their home, building a business, or saving for things big or small.
• Work Location: Bengaluru
• Role Type: Permanent
This role is based within the Identity access management tech area, part of Security domain. Administer, maintain, and review user accounts across ANZs risk applications by implementing processes/procedures and resolving issues to ensure integrity of User access on ANZ systems.
The role has accountability to assist the Manager by proactively providing necessary reports, by collating, coordinating, and ensuring accuracy & integrity of all deliverables.
What Will You Bring?
Process
• The role requires minimum 2 years relevant experience.
• Independently managing applications /Platforms provisioning team with minimal supervision of manager.
• Assist in Creation & Deletion of user ids on ANZs highly critical applications to ANZ staff as per HR records.
• Perform the function of granting and revoking passwords related to systems used in ANZ.
• Makes preliminary assessments and recommends solutions in line with customers needs.
• Consults with other technical areas to resolve complex problems.
• Liaison with stakeholders for necessary approvals to ensure the process is completed within the SLA period.
• Administer & maintain user accounts across the bank.
• Identify security improvements for user access by liaising with customers, business unit risk managers and others involved.
• Supporting the Manager and other stakeholder for smooth transition of the new processes.
• Follow up on queries and ensure timely processing.
• Communicate effectively and efficiently with customers to understand their needs.
What Will Your Day Look Like
Financial
• Financial budget for which this position has no direct control.
Customer
• Target Service Level Agreements (SLAs) are consistently met to influence the outcomes of fellow analysts.
• Improve customer focus in the manner in which queries are handled and responded to resulting in improved customer feedback.
• Consistently engage with the customer and assist the Manager in meeting or exceeding customer expectations.
• Provide 2nd level of support for Internal Audit/Business Assurance and Operational Risk/Compliance groups.
People
• Indicate the kinds of decisions or recommendations made in the normal course of this position, including any continuing training requirements specific to the role.
• Enterprise-wide responsibility for services to ANZ staff within business units, platform owners and support groups.
• Responsibility also to GIS internal teams including Strategy & Policy and Governance & Risk along with responsibilities to GIS, OTSS, and ANZ Management for reporting on security related incidents and prevention activities.
Risk/Compliance/Behaviours
• Ensure RAF and Core compliance adherence is maintained at 100 PERCENT .
• Takes personal responsibility and ownership of Risk and Compliance matters and escalates to the line manager when required.
• Ensure Leaves and breaks are managed well.
• Effective management of daily tasks.
• Effective collaboration and/or completion of daily process tasks and ad-hoc tasks.
Detailed Process Description
• Work completed within Banks set policies, procedures, and standards and Analyst is able to apply business knowledge in daily work.
• Monitor report progress on outstanding and ongoing matters.
• Service customers/stakeholders globally across Operations, Technology, Shared Services plus Frontline staff respectively. Support internal customers as well, to ensure effective service delivery.
• Assist with the development of training materials based on source documentation, including process maps, procedures, policies, and any additional required reference material.
• Recommends updates to the production of documentation containing sufficient information and in accordance with required standards.
• Understands IT Service Delivery standards, policies, procedures and Service Level Agreements, and contributes to meeting these.
• Assists the team in the implementation of new systems.
• Provides on-the-job training for less experienced technical analysts.
• Participates in Cross Skilling and Knowledge Sharing.
• Collaborate with all dependent teams for successful delivery.
• Resolves complex deployment issues. Advises on major application development problems and initiates remedial actions and solutions.
Skills
• Tertiary qualification in Information Technology or a related discipline.
• Highly motivated and good time management skills.
• Strong commitment to customer service.
• Strong analytical skills, problem-solving capability, and decision-making ability.
• Well-developed verbal and written communication skills.
• Ability to work autonomously as well as collaborate with others.
• Be able to develop a good understanding of diverse business units.
• Proficiency in PC Skills (MS Word, Excel, etc.).
• Willingness to work in shifts.
• Ability to coordinate, organize, and prioritize work.
• Ability to work under pressure.
• Technical Knowledge: Administration skills for below-mentioned application UNIX, Mainframe ACF2, and AS400 Platform.
• Application knowledge: Working knowledge of user accounts administration and access control on the above-mentioned applications.
• Other skills and knowledge: Knowledge of tools like Iseries Navigator, Service Desk Manager, Service Now, and OIM etc. would be an advantage.
• Desired knowledge of working on MIS.
So, Why Join Us?
Recruiter Please update with country-specific content.
Job Posting End Date: 22/05/2026, 11.5+pm, (Melbourne Australia
💡 Quick Summary
Seeking a career-building opportunity? The Analyst | IAM Details | ANZ Banking Group position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
