Job Description
The role
Join our Incident Management team as an Analyst and play a key part in keeping our business resilient, compliant and continuously improving. In this role, you’ll support the investigation and management of incidents, help teams navigate what needs to happen next, and contribute to high-quality reporting that informs our senior leaders.
If you enjoy variety, taking initiative, and like having the space to work independently while still being part of a collaborative team, you’ll feel right at home.
Position Accountabilities
In this role, you will:
Support the end-to-end management of incidents (gathering information, investigating what happened, tracking actions and helping ensure timely closure).
Assist with regulatory reporting requirements and contribute to accurate, well-structured insights for stakeholders.
Help uplift incident management capability across the organisation through education, guidance and day-to-day support.
Provide second-line oversight by reviewing incident documentation, challenging gaps and supporting assurance activities.
Contribute to clear, consistent reporting that highlights trends and strengthens risk and compliance outcomes.
What experience you'll bring:
Minimum 5 years of experience in incident management, compliance, or risk within financial services.
Working knowledge of ASIC RG78, CPS230, CPS234, and relevant general codes of practice.
A basic understanding of control effectiveness and its impact on risk.
A strong understanding of the entire incident management lifecycle.
Proven analytical and problem-solving skills, with a particular focus on robust root cause analysis.
Excellent communication, influencing, and negotiation skills, suitable for engaging with diverse stakeholders.
The ability to build and maintain effective relationships with senior managers and key stakeholders.
Demonstrated capability to constructively challenge data and assessments, ensuring accuracy and integrity.
(Highly Regarded): Extensive experience in the general insurance industry.
(Highly Regarded): Previous compliance or legal experience.
(Desirable): Hands-on experience with risk management systems.
(Desirable): Experience utilising Governance, Risk, and Compliance (GRC) systems.
Location –Toowong
Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Work flexibility - with options to work from home up to two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Join our Incident Management team as an Analyst and play a key part in keeping our business resilient, compliant and continuously improving. In this role, you’ll support the investigation and management of incidents, help teams navigate what needs to happen next, and contribute to high-quality reporting that informs our senior leaders.
If you enjoy variety, taking initiative, and like having the space to work independently while still being part of a collaborative team, you’ll feel right at home.
Position Accountabilities
In this role, you will:
Support the end-to-end management of incidents (gathering information, investigating what happened, tracking actions and helping ensure timely closure).
Assist with regulatory reporting requirements and contribute to accurate, well-structured insights for stakeholders.
Help uplift incident management capability across the organisation through education, guidance and day-to-day support.
Provide second-line oversight by reviewing incident documentation, challenging gaps and supporting assurance activities.
Contribute to clear, consistent reporting that highlights trends and strengthens risk and compliance outcomes.
What experience you'll bring:
Minimum 5 years of experience in incident management, compliance, or risk within financial services.
Working knowledge of ASIC RG78, CPS230, CPS234, and relevant general codes of practice.
A basic understanding of control effectiveness and its impact on risk.
A strong understanding of the entire incident management lifecycle.
Proven analytical and problem-solving skills, with a particular focus on robust root cause analysis.
Excellent communication, influencing, and negotiation skills, suitable for engaging with diverse stakeholders.
The ability to build and maintain effective relationships with senior managers and key stakeholders.
Demonstrated capability to constructively challenge data and assessments, ensuring accuracy and integrity.
(Highly Regarded): Extensive experience in the general insurance industry.
(Highly Regarded): Previous compliance or legal experience.
(Desirable): Hands-on experience with risk management systems.
(Desirable): Experience utilising Governance, Risk, and Compliance (GRC) systems.
Location –Toowong
Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Work flexibility - with options to work from home up to two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The Analyst Incident Management position is now open for candidates interested in the Back Office Jobs sector. This role in Toowong offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
