Analyst IT Assets Lifecycle Services

POSITION: IT Assets Lifecycle Services Analyst

Spencer Technology is a global provider of field services and support and related offerings to channel and end users alike. Focused on infrastructure covering cabling through to all the active equipment, Spencer actively helps customers with their digital challenges supporting them with design, engineering, procurement, deployment, and aftercare needs to enable customers a cost-effective means by which to address these challenges. Spencer services a significant number of well-known brands such as Louis Vuitton, Specsavers and Swarovski.Our core values are:

Client First
Integrity
Innovative
It is critical that these values resonate with you, and you are willing to make a commitment to actively represent these values in the work that you do.

JOB DESCRIPTION:

The Lifecycle Services Analyst plays a critical role in Spencer Technologies’ maintenance programs, supporting break-fix operations from end to end—including procurement, configuration, deployment, repair coordination, and asset return. This role is responsible for building and implementing internal and customer-facing dashboards, analyzing service performance, and driving actionable insights to improve service quality, efficiency, and client satisfaction.

This position requires strong data analysis skills, attention to detail, and the ability to collaborate with internal teams, OEMs, and vendors. The ideal candidate thrives in a fast-paced service environment and is passionate about solving problems with data.

Duties/Responsibilities

Track and analyze the complete lifecycle of service events and assets (procurement, staging, deployment, dispatch, repair, return/disposition).
Predict asset lifecycle and determine end of asset life by looking at failure data.
Analyze asset reliability and determine trends, failure modes to drive predictive and preventative asset strategies to prevent downtime.
Design and implement internal and client-facing dashboards to monitor service health, including SLA performance, MTTR, ticket volume, and repeat issues.
Deliver clear, actionable insights to internal stakeholders and customers to support proactive service decisions and strategic reviews.
Build and maintain performance reports and dashboards using Power BI, Excel, and Smartsheet.
Partner with OEMs, manufacturers, and third-party vendors to investigate recurring equipment issues, manage RMAs, and resolve warranty-related challenges.
Collaborate with internal teams—service delivery, depot, procurement, field services—to identify process improvements and streamline service flows.
Ensure accurate tracking of assets and spare parts; flag inventory gaps and support warranty lifecycle visibility.
Monitor service data quality in FSM tools (e.g., IFS) and maintain data integrity across systems to ensure reliable reporting.
Support the development of standardized reporting processes and help operational teams adopt new tools and dashboards.
Participate in client calls or QBRs by preparing data summaries, visual reports, and commentary on service trends.
Qualifications

5 years of experience in asset lifecycle management and reliability engineering analytics.
Strong hands-on experience with Power BI, Excel, and Smartsheet for dashboard creation and data analysis.
Familiarity with service lifecycle management, asset tracking, and ticketing tools (IFS preferred).
Excellent communication skills; ability to translate complex data into clear insights for technical and non-technical audiences.
Strong organizational skills and ability to manage competing priorities in a fast-paced environment.
Comfortable working cross-functionally and engaging with both internal stakeholders and external vendors/OEMs.
Knowledge of RMA processes, warranty tracking, and break-fix field service support.
Experience working with client-facing reporting or participating in strategic account performance reviews is a strong plus.
Exposure/Experience with Lean, Six Sigma, or ITIL concepts is a plus.