Job Description
Analyst , Service Management-()
Job
:Technology
Primary Location
:Asia-India-Mumbai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:10/Apr/2026, 2:52:15 AM
Unposting Date
:Ongoing
Roles and Responsibility
• The position will provide Technology support to the organization and will hold accountability for Service Delivery as per agreed SLA, Management of Risk, Budgets & Governance, Technology Strategy, Implementation, and Management of Technology solutions basis business Requirement. Explore and assist business units to identify areas where automation/digitization can be done. Manage & delivery Technology projects within cost & timelines and support local applications . Ensure compliance to requirements from Group & Regulators.
• Should have functional knowledge on Retail Banking e.g. UPI , Mobile banking , Payments , Onboarding
• Should prior working experience on Retail banking applications
• Accountable to evaluate, design, build, implement, and maintain best in class automated processes that enhance the internal/external customer experience leading to achievement of our desired customer experience, in partnership with stakeholders
• Effective project management, project delivery and project implementation for technology in area of broking and trading
• Ensure project documentation, including project initiation documentation, risk control documents, progress reports, project plans, change control and other documentation as required by individual projects
• Act as member of PMO leadership team and support continuous improvement of execution processes
• Measure Process optimization
• Identify opportunities to harness technology to deliver improved and efficient solutions to enhance customer's trading experience
• Championing change and interpreting business needs into successful technology implementations in BFSI domain
• Regularly review and report to the CIO/CTM and project boards on project risks and progress
• Ensure the choice of project methodology fits the type of work being undertaken, applying agile or waterfall techniques as appropriate
• Support the Technology Management & stakeholders in the implementation of project related activity.
• Manage own professional development and keep up to date with current technology, methodologies and processes relevant to the role via Seminars/on job/training
• Change Management
• Ensure training and Infrastructure needs are considered for new releases and project launches
• Champion continuous learning and ensure stakeholders get the best value from new solutions.
• Create an environment where stakeholders can successfully achieve objectives
• Promote a strong team ethic and culture of continuous improvement
• Align relevant project activities with the principles of group guidelines/policies and ITIL in the delivery of projects, especially in relation to change control, configuration, release management and good governance.
• Analyse the impact of proposed business changes
• Manage the change transformation process effectively
• Key Performance Indicators
• Ensure cost control and value for money
• Maintain positive stakeholder relations and manage expectations effectively
• This Job Description reflects the current situation. It does not preclude change or development that might be required in the future
• Support local application e.g. Video KYC , Payments , Bureau applications etc
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Head TTO India & SA
• CIO India
• HEAD CPBB – India
• Head Technology – India
• Function Heads
Our Ideal Candidate
• The applicant for the Asst. Manager Technology opportunity should be a engineering graduate with understanding of Technology and various tools available in market to help explore , support & implement various solutions related to BFSI with Project Management experience
• At least 8+ years' experience in Processes & Technology related to Banking
• Broad knowledge and understanding of cross functional business initiatives and how they interact, exposure to process redesign methods; understanding process modelling, analysis and simulation tools, understanding of project management and change management.
• Prior exposure and experience in developing business requirements;
• Previous experience in developing instructional and procedural documentation and presentations
• Experience in supporting Business users & application
• ITIL certification & experience
• PMP or SCRUM Master certification & experience
Role Specific Technical Competencies
• Project Management
• Technology Architecture
• Database
• Retail Payments
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Job
:Technology
Primary Location
:Asia-India-Mumbai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:10/Apr/2026, 2:52:15 AM
Unposting Date
:Ongoing
Roles and Responsibility
• The position will provide Technology support to the organization and will hold accountability for Service Delivery as per agreed SLA, Management of Risk, Budgets & Governance, Technology Strategy, Implementation, and Management of Technology solutions basis business Requirement. Explore and assist business units to identify areas where automation/digitization can be done. Manage & delivery Technology projects within cost & timelines and support local applications . Ensure compliance to requirements from Group & Regulators.
• Should have functional knowledge on Retail Banking e.g. UPI , Mobile banking , Payments , Onboarding
• Should prior working experience on Retail banking applications
• Accountable to evaluate, design, build, implement, and maintain best in class automated processes that enhance the internal/external customer experience leading to achievement of our desired customer experience, in partnership with stakeholders
• Effective project management, project delivery and project implementation for technology in area of broking and trading
• Ensure project documentation, including project initiation documentation, risk control documents, progress reports, project plans, change control and other documentation as required by individual projects
• Act as member of PMO leadership team and support continuous improvement of execution processes
• Measure Process optimization
• Identify opportunities to harness technology to deliver improved and efficient solutions to enhance customer's trading experience
• Championing change and interpreting business needs into successful technology implementations in BFSI domain
• Regularly review and report to the CIO/CTM and project boards on project risks and progress
• Ensure the choice of project methodology fits the type of work being undertaken, applying agile or waterfall techniques as appropriate
• Support the Technology Management & stakeholders in the implementation of project related activity.
• Manage own professional development and keep up to date with current technology, methodologies and processes relevant to the role via Seminars/on job/training
• Change Management
• Ensure training and Infrastructure needs are considered for new releases and project launches
• Champion continuous learning and ensure stakeholders get the best value from new solutions.
• Create an environment where stakeholders can successfully achieve objectives
• Promote a strong team ethic and culture of continuous improvement
• Align relevant project activities with the principles of group guidelines/policies and ITIL in the delivery of projects, especially in relation to change control, configuration, release management and good governance.
• Analyse the impact of proposed business changes
• Manage the change transformation process effectively
• Key Performance Indicators
• Ensure cost control and value for money
• Maintain positive stakeholder relations and manage expectations effectively
• This Job Description reflects the current situation. It does not preclude change or development that might be required in the future
• Support local application e.g. Video KYC , Payments , Bureau applications etc
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Head TTO India & SA
• CIO India
• HEAD CPBB – India
• Head Technology – India
• Function Heads
Our Ideal Candidate
• The applicant for the Asst. Manager Technology opportunity should be a engineering graduate with understanding of Technology and various tools available in market to help explore , support & implement various solutions related to BFSI with Project Management experience
• At least 8+ years' experience in Processes & Technology related to Banking
• Broad knowledge and understanding of cross functional business initiatives and how they interact, exposure to process redesign methods; understanding process modelling, analysis and simulation tools, understanding of project management and change management.
• Prior exposure and experience in developing business requirements;
• Previous experience in developing instructional and procedural documentation and presentations
• Experience in supporting Business users & application
• ITIL certification & experience
• PMP or SCRUM Master certification & experience
Role Specific Technical Competencies
• Project Management
• Technology Architecture
• Database
• Retail Payments
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Analyst | Service Management position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
