Job Description
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
• Account services team is responsible for managing several types of corporate customer onboarding and static data maintenances in several systems.
• Key Accountabilities
• Handling system maintenance for onboarding customers in corporate net baking system, Debit card system, collection system, Corporate UPI system etc
• Regulatory reporting & adherence to guidelines issued by RBI & other authorities
• Manage process risks & Management awareness of incidents
• Ensure systems are geared as per business requirements
• Ensures High level of employee engagement
• UAT for product enhancement & development in systems
Job Duties & Responsibilities
• Ensure timely and accurate delivery of customer onboarding and maintenance in online platforms
• Liaising with Product team/Branches/Risk team/Recon team/RM’s etc for Smooth operations
• Own the Customer Transaction end to end
• Open to work and perform in dynamic environment and under pressure situations, wherein individual skill combines with team's performance to determine the success of the unit
• Understanding & highlighting the risks in the process and work on process improvements
• Handling various internal & external audits independently and keeping the unit audit-ready at all points of time
• Ensure that the Team and self KPI’s and KRI’s are managed and maintained as per the unit’s expected standards
• Ensuring the transactions are done as per the processes and policies of the bank
• Capable of managing project level deliverables and targets
• Ensuring all reconciliations are performed in timely manner
Required Experience
• At least 4- 6 years’ experience in banking
• Self-motivated with good interpersonal and communication skills
• 2-3 years of Work Experience in handling the Operations (retail and corporate)
• Should have handled Projects related to some kind of system implementation/migration
• Should have strong analytical & interpersonal skills
• Handling all types of customer complaints, enquiries and Queries
• Excellent Client / Customer management skills, business orientation
• Be capable of ensuring smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
• Should possess proven track record in working on projects
Education / Preferred Qualifications
• Graduate / Post-Graduate with relevant work experience in working in the Corporate Account maintenance Unit
Job Purpose
• Account services team is responsible for managing several types of corporate customer onboarding and static data maintenances in several systems.
• Key Accountabilities
• Handling system maintenance for onboarding customers in corporate net baking system, Debit card system, collection system, Corporate UPI system etc
• Regulatory reporting & adherence to guidelines issued by RBI & other authorities
• Manage process risks & Management awareness of incidents
• Ensure systems are geared as per business requirements
• Ensures High level of employee engagement
• UAT for product enhancement & development in systems
Job Duties & Responsibilities
• Ensure timely and accurate delivery of customer onboarding and maintenance in online platforms
• Liaising with Product team/Branches/Risk team/Recon team/RM’s etc for Smooth operations
• Own the Customer Transaction end to end
• Open to work and perform in dynamic environment and under pressure situations, wherein individual skill combines with team's performance to determine the success of the unit
• Understanding & highlighting the risks in the process and work on process improvements
• Handling various internal & external audits independently and keeping the unit audit-ready at all points of time
• Ensure that the Team and self KPI’s and KRI’s are managed and maintained as per the unit’s expected standards
• Ensuring the transactions are done as per the processes and policies of the bank
• Capable of managing project level deliverables and targets
• Ensuring all reconciliations are performed in timely manner
Required Experience
• At least 4- 6 years’ experience in banking
• Self-motivated with good interpersonal and communication skills
• 2-3 years of Work Experience in handling the Operations (retail and corporate)
• Should have handled Projects related to some kind of system implementation/migration
• Should have strong analytical & interpersonal skills
• Handling all types of customer complaints, enquiries and Queries
• Excellent Client / Customer management skills, business orientation
• Be capable of ensuring smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
• Should possess proven track record in working on projects
Education / Preferred Qualifications
• Graduate / Post-Graduate with relevant work experience in working in the Corporate Account maintenance Unit
💡 Quick Summary
Seeking a career-building opportunity? The Analyst| Specialist| Operations| Account Services position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.