Job Description
Role Responsibilities
Strategy
To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
Business
To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards
Processes
Responsible for monitoring operational & customer service related activities of the CPC.
Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution.
Comply with internal operating procedures & Key Control Standards
Risk Management
To ensure compliance of all internal procedures, operational controls and regulatory requirements.
To ensure strict compliance of internal procedures in line with the standards laid down as per DOI.
Governance
Ensure strict compliance of Group Sanctions Procedures.
Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Trade Operations achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• RBI and FEMA regulations.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Key Stakeholders
• Transaction bankinf
• Commercial Banking
• Global banking
• Compliance
• Legal
Other Responsibilities
• To act in complete compliance with the Bank’s Data confidentiality policy at all times which also governs sending of data to external parties over email.
• To assist Unit Head, Trade services in completion of any projects as assigned from time to time.
Our Ideal Candidate
General operational knowledge.
Thorough understanding of ICC rules, local laws, legal risks.
Knowledge of Trade documentation and Shipping terms.
Knowledge of the bank’s laid down policies and procedures.
Strategy
To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
Business
To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards
Processes
Responsible for monitoring operational & customer service related activities of the CPC.
Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution.
Comply with internal operating procedures & Key Control Standards
Risk Management
To ensure compliance of all internal procedures, operational controls and regulatory requirements.
To ensure strict compliance of internal procedures in line with the standards laid down as per DOI.
Governance
Ensure strict compliance of Group Sanctions Procedures.
Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Trade Operations achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• RBI and FEMA regulations.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Key Stakeholders
• Transaction bankinf
• Commercial Banking
• Global banking
• Compliance
• Legal
Other Responsibilities
• To act in complete compliance with the Bank’s Data confidentiality policy at all times which also governs sending of data to external parties over email.
• To assist Unit Head, Trade services in completion of any projects as assigned from time to time.
Our Ideal Candidate
General operational knowledge.
Thorough understanding of ICC rules, local laws, legal risks.
Knowledge of Trade documentation and Shipping terms.
Knowledge of the bank’s laid down policies and procedures.
💡 Quick Summary
Seeking a career-building opportunity? The Analyst| Trade Ops position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.