Job Description
DBS Bank
Customer Support, Internal Ombudsman, Legal Compliance and Secretariat
DBS Bank • Mumbai, Maharashtra • via Glassdoor
2 days ago
Full–time
Apply on Glassdoor
Apply on LinkedIn
Apply on SimplyHired
Job description
Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.
Responsibilities
• Handling of Complaints wholly or partly rejected by regulated Entities.
• To analyse the pattern of complaints such as product / category wise, consumer group wise, geographical location wise, etc
• To suggest means for taking actions to address the root cause of complaints.
• The Internal Ombudsman to hold meetings with the concerned functionaries of the regulated entity.
• The Internal Ombudsman shall, on a quarterly basis, analyse the pattern of all complaints received against the regulated entity, such as entity-wise (for CICs), product-wise, category-wise, consumer group-wise, geographical location-wise, etc., and may provide inputs to the regulated entity for policy intervention, if so warranted.
• Review of all complaints partly or wholly rejected by Bank.
• Trend analysis of complaints
• MIS and reporting to Bank and RBI
Required Experience
Internal ombudsman:
• The Internal Ombudsman shall either be a retired or serving officer,
• He / She should be in the rank equivalent to a General Manager of another bank / Financial Sector Regulatory Body / NBSP / NBFC / CIC,
• He/ She should be having necessary skills and experience of minimum seven years of working in areas such as banking, non-banking finance, regulation, supervision, payment and settlement systems, credit information or consumer protection.
• The Internal Ombudsman shall previously not have been employed, nor presently be employed, by the regulated entity or the regulated entity’s related parties.
• The Internal Ombudsman shall not be over 70 years of age before the completion of the tenure.
• Minimum graduate
• Customer service
• Complaints handling
• Fair dealing with customers and the bank
• Knowledge of commercial banking laws and practices.
• The position will be a contractual position for a fixed term of three years. The person will report to CEO of the Bank or Executive Director of the WOS. He will liaise with customer service departments and Heads of IBG and CBG on a need’s basis.
• Required number of bank staff would be provided to him to assist him in discharge of his duties.
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DBS Bank
Analyst, Transaction Surveillance, Legal Compliance And Secretariat
DBS Bank • Mumbai, Maharashtra • via Glassdoor
4 days ago
Full–time
No Degree Mentioned
Apply on Glassdoor
Apply on SimplyHired
Apply on LinkedIn
Apply on Glassdoor
Apply on Jobrapido.com
Job description
Business FunctionGroup Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders. ResponsibilitiesAML Alert / Surveillance: Timely monitoring of alerts generated by AML monitoring system (Transaction Surveillance) in line with the internal policies of the bank.
Review / Analyse the alert and ensure timely and effective disposition of the alerts.Work closely with stakeholders on AML /KYC /Sanctions related items: Work closely with stakeholders including operations, business, compliance, legal, audit and other units on AML / KYC related items.Providing support / Assistance for other AML /KYC requirements: Providing support on various requirements like updation of watch lists / caution lists, Knowledge and experience in filing of regulatory reports (STR/CTR/NTR/FMR reporting) etc. Assistance to other adhoc AML/KYC related activities like, analysis of thematic studies, AML related project and automation. Timely monitoring of alerts generated by AML monitoring system (Transaction Surveillance) in line with the internal policies of the bank. Review / Analyze the alert and ensure timely and effective disposition of the alerts. Prepare the GoS for filing of STR’s Regulatory Reportings like STR, CTR, NTR, CWTR Preparation of MIS for Trend Analysis, Escalation, Review, etc AML Automation to strengthen existing processes and procedures and identification of new process requirements. Giving advisory on Sanction and KYC matters to BU/SU Preparing adhoc presentations or MIS as per management routineRequirementsTimely monitoring of alerts generated by AML monitoring system (Transaction Surveillance) in line with the internal policies of the bank. Review / Analyze the alert and ensure timely and effective disposition of the alerts. Prepare the GoS for filing of STRs Regulatory Reportings like STR, CTR, NTR, CWTR Preparation of MIS for Trend Analysis, Escalation, Review, etc AML Automation to strengthen existing processes and procedures and identification of new process requirements. Giving advisory on Sanction and KYC matters to BU/SU Preparing adhoc presentations or MIS as per management routine.
Customer Support, Internal Ombudsman, Legal Compliance and Secretariat
DBS Bank • Mumbai, Maharashtra • via Glassdoor
2 days ago
Full–time
Apply on Glassdoor
Apply on LinkedIn
Apply on SimplyHired
Job description
Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.
Responsibilities
• Handling of Complaints wholly or partly rejected by regulated Entities.
• To analyse the pattern of complaints such as product / category wise, consumer group wise, geographical location wise, etc
• To suggest means for taking actions to address the root cause of complaints.
• The Internal Ombudsman to hold meetings with the concerned functionaries of the regulated entity.
• The Internal Ombudsman shall, on a quarterly basis, analyse the pattern of all complaints received against the regulated entity, such as entity-wise (for CICs), product-wise, category-wise, consumer group-wise, geographical location-wise, etc., and may provide inputs to the regulated entity for policy intervention, if so warranted.
• Review of all complaints partly or wholly rejected by Bank.
• Trend analysis of complaints
• MIS and reporting to Bank and RBI
Required Experience
Internal ombudsman:
• The Internal Ombudsman shall either be a retired or serving officer,
• He / She should be in the rank equivalent to a General Manager of another bank / Financial Sector Regulatory Body / NBSP / NBFC / CIC,
• He/ She should be having necessary skills and experience of minimum seven years of working in areas such as banking, non-banking finance, regulation, supervision, payment and settlement systems, credit information or consumer protection.
• The Internal Ombudsman shall previously not have been employed, nor presently be employed, by the regulated entity or the regulated entity’s related parties.
• The Internal Ombudsman shall not be over 70 years of age before the completion of the tenure.
• Minimum graduate
• Customer service
• Complaints handling
• Fair dealing with customers and the bank
• Knowledge of commercial banking laws and practices.
• The position will be a contractual position for a fixed term of three years. The person will report to CEO of the Bank or Executive Director of the WOS. He will liaise with customer service departments and Heads of IBG and CBG on a need’s basis.
• Required number of bank staff would be provided to him to assist him in discharge of his duties.
Report this listing
DBS Bank
Glassdoor
3.+/5
+.3K reviews
AmbitionBox
3.8/5
2.1K reviews
Indeed
3.8/5
653 reviews
dbs.com
More jobs at DBS Bank
See web results for DBS Bank
DBS Bank
Analyst, Transaction Surveillance, Legal Compliance And Secretariat
DBS Bank • Mumbai, Maharashtra • via Glassdoor
4 days ago
Full–time
No Degree Mentioned
Apply on Glassdoor
Apply on SimplyHired
Apply on LinkedIn
Apply on Glassdoor
Apply on Jobrapido.com
Job description
Business FunctionGroup Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders. ResponsibilitiesAML Alert / Surveillance: Timely monitoring of alerts generated by AML monitoring system (Transaction Surveillance) in line with the internal policies of the bank.
Review / Analyse the alert and ensure timely and effective disposition of the alerts.Work closely with stakeholders on AML /KYC /Sanctions related items: Work closely with stakeholders including operations, business, compliance, legal, audit and other units on AML / KYC related items.Providing support / Assistance for other AML /KYC requirements: Providing support on various requirements like updation of watch lists / caution lists, Knowledge and experience in filing of regulatory reports (STR/CTR/NTR/FMR reporting) etc. Assistance to other adhoc AML/KYC related activities like, analysis of thematic studies, AML related project and automation. Timely monitoring of alerts generated by AML monitoring system (Transaction Surveillance) in line with the internal policies of the bank. Review / Analyze the alert and ensure timely and effective disposition of the alerts. Prepare the GoS for filing of STR’s Regulatory Reportings like STR, CTR, NTR, CWTR Preparation of MIS for Trend Analysis, Escalation, Review, etc AML Automation to strengthen existing processes and procedures and identification of new process requirements. Giving advisory on Sanction and KYC matters to BU/SU Preparing adhoc presentations or MIS as per management routineRequirementsTimely monitoring of alerts generated by AML monitoring system (Transaction Surveillance) in line with the internal policies of the bank. Review / Analyze the alert and ensure timely and effective disposition of the alerts. Prepare the GoS for filing of STRs Regulatory Reportings like STR, CTR, NTR, CWTR Preparation of MIS for Trend Analysis, Escalation, Review, etc AML Automation to strengthen existing processes and procedures and identification of new process requirements. Giving advisory on Sanction and KYC matters to BU/SU Preparing adhoc presentations or MIS as per management routine.
💡 Quick Summary
Seeking a career-building opportunity? The Analyst, Transaction Surveillance, Legal Compliance And Secretariat position is now open for candidates interested in the Legal Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
