Job Description
Job description
We are seeking a detail
oriented and analytical Workforce Management
WFM
Analyst
Senior Analyst to join our growing team in Pune
This role is ideal for professionals with strong analytical capabilities and hands
on experience in Advanced Excel
MIS reporting
and forecasting models
The selected candidate will play a key role in delivering actionable insights for resource planning
performance tracking
and operational efficiency in a US shift environment
Key Responsibilities
Prepare
update
and maintain MIS reports for internal teams and leadership to track performance and business KPIs
Conduct data analysis using historical and real
time metrics to support business decisions and WFM initiatives
Build and refine forecasting models using past performance data
volume trends
seasonality
and workload patterns
Leverage Advanced Excel skills
including pivot tables
charts
lookups
conditional formatting
and macros
to automate reports and enhance decision
making
Design and manage interactive dashboards and visual reports for real
time workforce planning and monitoring
Ensure data accuracy
timeliness
and consistency in all reporting deliverables
Collaborate with stakeholders across WFM
operations
and HR to ensure alignment and responsiveness to business needs
Candidate Requirements
2 to 6 years of experience in Workforce Management
MIS reporting
or similar analytics roles
Advanced Excel proficiency is a must
Strong understanding of WFM metrics
forecasting principles
trend analysis
and data visualization techniques
Good verbal and written communication skills
ability to interact effectively with cross
functional teams
Must be currently based in Pune or nearby areas
Must be comfortable working US Night Shifts
Preferred Qualifications
Good to Have
Experience in contact center or BPO environments
Exposure to WFM tools is an added advantage
Familiarity with SQL or any BI tool is a plus
We are seeking a detail
oriented and analytical Workforce Management
WFM
Analyst
Senior Analyst to join our growing team in Pune
This role is ideal for professionals with strong analytical capabilities and hands
on experience in Advanced Excel
MIS reporting
and forecasting models
The selected candidate will play a key role in delivering actionable insights for resource planning
performance tracking
and operational efficiency in a US shift environment
Key Responsibilities
Prepare
update
and maintain MIS reports for internal teams and leadership to track performance and business KPIs
Conduct data analysis using historical and real
time metrics to support business decisions and WFM initiatives
Build and refine forecasting models using past performance data
volume trends
seasonality
and workload patterns
Leverage Advanced Excel skills
including pivot tables
charts
lookups
conditional formatting
and macros
to automate reports and enhance decision
making
Design and manage interactive dashboards and visual reports for real
time workforce planning and monitoring
Ensure data accuracy
timeliness
and consistency in all reporting deliverables
Collaborate with stakeholders across WFM
operations
and HR to ensure alignment and responsiveness to business needs
Candidate Requirements
2 to 6 years of experience in Workforce Management
MIS reporting
or similar analytics roles
Advanced Excel proficiency is a must
Strong understanding of WFM metrics
forecasting principles
trend analysis
and data visualization techniques
Good verbal and written communication skills
ability to interact effectively with cross
functional teams
Must be currently based in Pune or nearby areas
Must be comfortable working US Night Shifts
Preferred Qualifications
Good to Have
Experience in contact center or BPO environments
Exposure to WFM tools is an added advantage
Familiarity with SQL or any BI tool is a plus
💡 Quick Summary
Seeking a career-building opportunity? The AnalystSenior Analyst Workforce Management BPO position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.