Job Description
Role/Job Title: Analyst-Toll & Transit Operations-Service Ops
Business: Wholesale Banking Operations
Function/ Department: Toll & Transit
Place of work: Mumbai and Delhi
Roles & Responsibilities:
Execution of Transaction processing pertaining to Fastags including Refunds, recharges, Tag Whitelisting /Blacklist
Resolution of Customer/ Business Partner queries by providing Product / Service Information
Ensuring that Customer / Business Partner compaints are resolved in a time bound manner.
Monitor the agents onboarded under the BC /OMC program and create SOPs along with product around the fuel payment ecosystem
Engaging with BC helpdesk team on a timely basis and improving their understanding of product to service customers better
Resolving queries/service challenges raised by BCs pertaining to Fastags issued by the BC through the fuel dealership network
Analyse customer requirements and preparation of product / Service reports basis customer information
Ensure accurate MIS and internal reporting.
Secondary Responsibilities:
Collaboration with Business towards addressing Customer / Partner issues
Work as an effective business partner in driving the implementation of Best practices in Customer Service/ Operational Processes.
Key Success Metrics:
Empathy, Proactive Approach, Responsibility of team
Business: Wholesale Banking Operations
Function/ Department: Toll & Transit
Place of work: Mumbai and Delhi
Roles & Responsibilities:
Execution of Transaction processing pertaining to Fastags including Refunds, recharges, Tag Whitelisting /Blacklist
Resolution of Customer/ Business Partner queries by providing Product / Service Information
Ensuring that Customer / Business Partner compaints are resolved in a time bound manner.
Monitor the agents onboarded under the BC /OMC program and create SOPs along with product around the fuel payment ecosystem
Engaging with BC helpdesk team on a timely basis and improving their understanding of product to service customers better
Resolving queries/service challenges raised by BCs pertaining to Fastags issued by the BC through the fuel dealership network
Analyse customer requirements and preparation of product / Service reports basis customer information
Ensure accurate MIS and internal reporting.
Secondary Responsibilities:
Collaboration with Business towards addressing Customer / Partner issues
Work as an effective business partner in driving the implementation of Best practices in Customer Service/ Operational Processes.
Key Success Metrics:
Empathy, Proactive Approach, Responsibility of team
💡 Quick Summary
Seeking a career-building opportunity? The Analyst|Toll Transit Operations|Service Ops position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
