App| Software Dev| Sr Prin| Cnslt|

Responsibilities:

• Alert monitoring, perform health checks, trouble-shooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles

• Support web sites (application, Middleware & infrastructure tiers) both within the organization and external at the hosting provider

• Applies middleware updates, patches, and configuration changes

• Responsible for adding, removing, or updating user account information, and resetting passwords, security and documenting the configuration of the system

• Participate in risk and security related activities

Qualifications:

• 5 years overall IT experience with at least 3 years' experience in application Middleware administration/support in technologies related to the web (Java, Tomcat, Apache, Unix etc.)

• Experience in supporting external customer facing websites

• Experience with tools like Remedy, ServiceNow, JIRA, Confluence, and SharePoint, and understanding of ITIL concepts and Agile methodology

• Well-developed analytical troubleshooting and problem resolution skills, including the ability to analyze complex situations

• Excellent communication skills, inter-personal skills including strong facilitation and coordination skills

• High level of initiative and ownership mentality

Nice to have:

• Experience in some of these technologies preferred: WebLogic, App Dynamics, Active Directory, load balancer, Internet Web Caching, Web Analytics, Source control

• Understanding of the application and web security controls, TCP/IP concepts, firewalls, and database preferred

• Experience with batch scheduling

• Experience with automation tools