Job Description
Advanced Support: Provide escalated support for eDiscovery applications such as Relativity and Brainspace. Address complex technical issues in collaboration with Systems, Storage, and Network Engineers.
• System Management: Enhance the security, reliability, and performance of applications through regular updates, vulnerability remediation, and ensuring system uptime. Perform upgrades and other maintenance tasks during scheduled maintenance windows following a change management process.
• Technology Oversight: Monitor and manage technology platforms including SQL, RabbitMQ, and Elastic, encompassing configuration, installation, and patching.
• SQL Development: Develop and implement SQL scripts for report generation and data manipulation within eDiscovery databases.
• Ticket Resolutions: Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required.
• Documentation: Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs.
• System Management: Enhance the security, reliability, and performance of applications through regular updates, vulnerability remediation, and ensuring system uptime. Perform upgrades and other maintenance tasks during scheduled maintenance windows following a change management process.
• Technology Oversight: Monitor and manage technology platforms including SQL, RabbitMQ, and Elastic, encompassing configuration, installation, and patching.
• SQL Development: Develop and implement SQL scripts for report generation and data manipulation within eDiscovery databases.
• Ticket Resolutions: Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required.
• Documentation: Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs.
💡 Quick Summary
Seeking a career-building opportunity? The Application Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
