Job Description
Wellington based opportunity
Banking benefits, health insurance, flexible working options and more (parental benefits, wellbeing days of leave, etc.)
Join our growing Digital & Technology Team!
Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.
As an Application Specialist in this team, you will play a key role in keeping Kiwibank’s enterprise document management platforms running smoothly, securely, and reliably. You will take ownership of the day‑to‑day support and technical health of critical applications that underpin how our people and customers create, manage, and deliver important documents.
Working closely with engineers, product teams, and external vendors, you will manage incidents, coordinate changes, and support upgrades that keep our platforms resilient and future‑ready.
This is a hands‑on role where your technical judgement, problem‑solving mindset, and ability to work across multiple teams will directly contribute to stable services and better outcomes for our customers.
Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.
Key skills and experience we’re looking for:
Experience supporting business‑critical applications in a fast‑paced environment
Strong analytical and troubleshooting skills, with a proactive approach to incident resolution
Experience managing application support, maintenance, and technical change
Ability to work collaboratively with engineers, product owners, and external vendors
Understanding of application integrations and dependencies across systems
Confidence documenting changes, supporting releases, and ensuring stable deployments
A calm, methodical approach to diagnosing and resolving issues
Bonus:
Experience supporting DocuShare, including permissions, document collections, workflows, or automations
Familiarity with OpenText Exstream for document generation, templates, or output troubleshooting
Exposure to DocuSign, including templates, integrations, user onboarding, or issue resolution
Understanding of end‑to‑end document lifecycle workflows
Experience diagnosing issues across APIs, integrations, or file transfers
Interest in improving document‑related processes and reducing manual steps through automation
Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.
We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours. We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work. Our great range of benefits include health and life cover, discounted banking, insurance products and an incredible package for new parents.
We are proud to be a certified B Corporation, a Pride Pledge partner and we are the first bank in Aotearoa to get the Gender Tick. We are also an accredited Living Wage employer.
Tono mai |Apply Now!– We will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time. Applications close Friday 13th February midday.
Please note: Due to a high volume of applications, there may be a delay in our response. Thank you for your patience.
Recruitment agencies: We're not seeking support at this stage.
At Kiwibank we are all about making Kiwi better off
For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.
Banking benefits, health insurance, flexible working options and more (parental benefits, wellbeing days of leave, etc.)
Join our growing Digital & Technology Team!
Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.
As an Application Specialist in this team, you will play a key role in keeping Kiwibank’s enterprise document management platforms running smoothly, securely, and reliably. You will take ownership of the day‑to‑day support and technical health of critical applications that underpin how our people and customers create, manage, and deliver important documents.
Working closely with engineers, product teams, and external vendors, you will manage incidents, coordinate changes, and support upgrades that keep our platforms resilient and future‑ready.
This is a hands‑on role where your technical judgement, problem‑solving mindset, and ability to work across multiple teams will directly contribute to stable services and better outcomes for our customers.
Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.
Key skills and experience we’re looking for:
Experience supporting business‑critical applications in a fast‑paced environment
Strong analytical and troubleshooting skills, with a proactive approach to incident resolution
Experience managing application support, maintenance, and technical change
Ability to work collaboratively with engineers, product owners, and external vendors
Understanding of application integrations and dependencies across systems
Confidence documenting changes, supporting releases, and ensuring stable deployments
A calm, methodical approach to diagnosing and resolving issues
Bonus:
Experience supporting DocuShare, including permissions, document collections, workflows, or automations
Familiarity with OpenText Exstream for document generation, templates, or output troubleshooting
Exposure to DocuSign, including templates, integrations, user onboarding, or issue resolution
Understanding of end‑to‑end document lifecycle workflows
Experience diagnosing issues across APIs, integrations, or file transfers
Interest in improving document‑related processes and reducing manual steps through automation
Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.
We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours. We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work. Our great range of benefits include health and life cover, discounted banking, insurance products and an incredible package for new parents.
We are proud to be a certified B Corporation, a Pride Pledge partner and we are the first bank in Aotearoa to get the Gender Tick. We are also an accredited Living Wage employer.
Tono mai |Apply Now!– We will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time. Applications close Friday 13th February midday.
Please note: Due to a high volume of applications, there may be a delay in our response. Thank you for your patience.
Recruitment agencies: We're not seeking support at this stage.
At Kiwibank we are all about making Kiwi better off
For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.
💡 Quick Summary
Seeking a career-building opportunity? The Application Specialist - Digital and Technology position is now open for candidates interested in the Bank Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
