Job Description
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Job type
Regular / Permanent
Full Job Description
summary
pune, maharashtra
a client of randstad india
permanent
reference number
JPC - 85167
job details
1. Assist with re-creating, analyzing, troubleshooting, and diagnosing incidents
2. Determine root cause of incidents (e.g., configuration, defect, misuse)
3. Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents
4. Assist with the deployment of upgrades and/or fixes, code enhancements, and optimization ...
5. Respond to direct and indirect inquiries based on client service level agreements
6. Perform routine audits of systems for the purpose of preventative maintenance of applications and report on status of systems
7. Assist with call management, including logging, monitoring, updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion
8. Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
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1. Assist with re-creating, analyzing, troubleshooting, and diagnosing incidents
2. Determine root cause of incidents (e.g., configuration, defect, misuse)
3. Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents
4. Assist with the deployment of upgrades and/or fixes, code enhancements, and optimization
5. Respond to direct and indirect inquiries based on client service level agreements
6. Perform routine audits of systems for the purpose of preventative maintenance of applications and report on status of systems
7. Assist with call management, including logging, monitoring, updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion
8. Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
experience
4
💡 Quick Summary
Seeking a career-building opportunity? The application support position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
