Job Description
Full job description
Why Join us?
At Southern Cross Care (SCC), we are proud to support and serve our community through high-quality care and services. With over 2,300 employees, our people are at the heart of everything we do.
Southern Cross Benefits!
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
Discounted private health insurance
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
Ongoing Training and Development
Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
Referral Bonus Program
About the Role - 12 month Fixed-Term contract - Based at our Epping Head Office
We’re seeking an experienced Application Support Analyst to support and maintain business-critical systems across Finance, Workforce, and Clinical platforms. You’ll ensure system stability, resolve incidents, and support users while contributing to ongoing digital transformation.
Key responsibilities
Provide Level 2/3 application support for core business systems
Troubleshoot and resolve incidents within SLA timeframes
Manage user access, system configuration, and minor enhancements
Monitor performance and proactively address issues
Liaise with stakeholders, IT teams, and vendors
Support change management, upgrades, and patching
Maintain accurate records in ITSM tools (e.g. FreshService)
Ensure security, compliance, and ITIL processes are followed
2+ years’ experience in Application Support (L2/L3)
Strong incident management and troubleshooting skills
Experience with Microsoft 365, Azure, or cloud platforms
Knowledge of ITIL framework and service management tools
Experience with systems like AutumnCare, Epicor, AlayaCare, UKG Ready, MOA, Protecht, BESTMED (desirable)
Ability to manage multiple priorities in a fast-paced environment
About you
Analytical, detail-oriented, and proactive
Strong communicator (technical & non-technical)
Customer focused with a collaborative mindset
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
Why Join us?
At Southern Cross Care (SCC), we are proud to support and serve our community through high-quality care and services. With over 2,300 employees, our people are at the heart of everything we do.
Southern Cross Benefits!
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
Discounted private health insurance
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
Ongoing Training and Development
Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
Referral Bonus Program
About the Role - 12 month Fixed-Term contract - Based at our Epping Head Office
We’re seeking an experienced Application Support Analyst to support and maintain business-critical systems across Finance, Workforce, and Clinical platforms. You’ll ensure system stability, resolve incidents, and support users while contributing to ongoing digital transformation.
Key responsibilities
Provide Level 2/3 application support for core business systems
Troubleshoot and resolve incidents within SLA timeframes
Manage user access, system configuration, and minor enhancements
Monitor performance and proactively address issues
Liaise with stakeholders, IT teams, and vendors
Support change management, upgrades, and patching
Maintain accurate records in ITSM tools (e.g. FreshService)
Ensure security, compliance, and ITIL processes are followed
2+ years’ experience in Application Support (L2/L3)
Strong incident management and troubleshooting skills
Experience with Microsoft 365, Azure, or cloud platforms
Knowledge of ITIL framework and service management tools
Experience with systems like AutumnCare, Epicor, AlayaCare, UKG Ready, MOA, Protecht, BESTMED (desirable)
Ability to manage multiple priorities in a fast-paced environment
About you
Analytical, detail-oriented, and proactive
Strong communicator (technical & non-technical)
Customer focused with a collaborative mindset
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
💡 Quick Summary
Seeking a career-building opportunity? The Application Support Analyst position is now open for candidates interested in the Finance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Finance is a plus.