Job Description
We are seeking an Application Support Analyst to provide on-site functional support for Marketing & Sales applications within an enterprise Application Management Services (AMS) environment. The role will primarily focus on Salesforce and .NET-based Marketing & Sales systems, ensuring seamless daily operations, timely incident resolution, and an excellent user experience. The successful candidate will work closely with business stakeholders, technical teams, and offshore support resources to maintain application stability, optimize processes, and support continuous improvement initiatives.
Requirements: 1-3 years of experience in application support or functional support roles within an AMS environment.Hands-on experience supporting Salesforce and .NET-based Marketing & Sales applications.Strong understanding of Marketing & Sales business processes and workflows.Experience with incident management, ticketing systems, and problem-management practices.Ability to work closely with offshore teams and collaborate across multiple support tiers.Excellent communication and stakeholder-management skills, with the ability to engage business users effectively.Strong analytical and troubleshooting abilities.Ability to work on-site in Houston, TX for the full contract duration. Responsibilities: Provide daily functional support for Marketing & Sales applications (Salesforce/.NET) within an AMS framework. Serve as the primary on-site point of contact for end users, addressing application issues, questions, and enhancement requests.Triage, investigate, and resolve incidents in coordination with offshore L2/L3 support teams.Monitor system performance, identify recurring issues, and support problem-management activities.Collaborate with cross-functional business teams to understand workflows, identify gaps, and recommend improvements.Document system issues, resolutions, and functional processes to support knowledge sharing.Support change management activities, including user testing, validation, and communication.Participate in regular status meetings, providing updates on incident trends, priorities, and risks.Maintain strong understanding of Marketing & Sales business processes to ensure alignment with application functionality
Job Type: Contract
Pay: $40.00 - $45.00 per hour
Expected hours: 40 per week
Application Question(s):
How many years of experience in application support or functional support roles within an AMS environment.
Do you have Hands-on experience supporting Salesforce and .NET-based Marketing & Sales applications.
what is your work authorization status
Work Location: In person
Requirements: 1-3 years of experience in application support or functional support roles within an AMS environment.Hands-on experience supporting Salesforce and .NET-based Marketing & Sales applications.Strong understanding of Marketing & Sales business processes and workflows.Experience with incident management, ticketing systems, and problem-management practices.Ability to work closely with offshore teams and collaborate across multiple support tiers.Excellent communication and stakeholder-management skills, with the ability to engage business users effectively.Strong analytical and troubleshooting abilities.Ability to work on-site in Houston, TX for the full contract duration. Responsibilities: Provide daily functional support for Marketing & Sales applications (Salesforce/.NET) within an AMS framework. Serve as the primary on-site point of contact for end users, addressing application issues, questions, and enhancement requests.Triage, investigate, and resolve incidents in coordination with offshore L2/L3 support teams.Monitor system performance, identify recurring issues, and support problem-management activities.Collaborate with cross-functional business teams to understand workflows, identify gaps, and recommend improvements.Document system issues, resolutions, and functional processes to support knowledge sharing.Support change management activities, including user testing, validation, and communication.Participate in regular status meetings, providing updates on incident trends, priorities, and risks.Maintain strong understanding of Marketing & Sales business processes to ensure alignment with application functionality
Job Type: Contract
Pay: $40.00 - $45.00 per hour
Expected hours: 40 per week
Application Question(s):
How many years of experience in application support or functional support roles within an AMS environment.
Do you have Hands-on experience supporting Salesforce and .NET-based Marketing & Sales applications.
what is your work authorization status
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Application Support Analyst – Marketing & Sales- job post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.