Job Description
We are looking for a highly motivated individual that can utilize their software engineering skills to automate or eliminate operational tasks. The candidate will build and implement creative solutions to operational problems, including optimizing existing systems, building infrastructure, Capacity and Resilience management and eliminating work through automation. The candidate will partner with various cross-functional teams across the globe. The candidate will be responsible for maintain products SLI/SLO, availability, reliability, tooling and visualization for business, development, and operational teams to consume.
This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment
Responsibilities:
Develop tools and visualization to understand our customer experience and their product interaction with our Cyberark ecosystem
Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
Develop solutions to automate manual development & operational task.
Responsible for the availability, performance, change management, telemetry, and capacity management of their services
Engage in with the development team throughout the life cycle to help build for reliability
Take part in Root Cause Analysis and post-mortem to identify and eliminate gaps and improve service
Analyzes usage and telemetry data to identify patterns to predict and prevent failure
Constantly evaluate and test products specially before and after any change
Manage the efforts to split between manual operational work and engineering work
Part of the 24x7x365 support coverage
Qualifications:
5 year experience working with Cyberark product and ecosystem is mandatory
Ability to code using Cyberark CLI to automate tasks and engineer solutions
Experience with system administration in Windows, Unix, or Linux platforms
Experience with high level programing language such as Java, Python or C# and shell scripting
Strong experience with CI/CD pipeline and testing framework
Experience in Incident, Change and Problem management process in an large scale operations
Experience with integrating solutions in a multi-vendor environment, including SaaS environments
Experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, Jmeter and Dynatrace
Experience with Automation and Configuration tools like Ansible, Puppet, Chef or Evolven.
Experience with Agile and full software development life cycle disciplines
Experience with Capacity and Resilience management practices and procedures is beneficial
Knowledge of networking protocols is beneficial.
Industry recognized security certifications (security, networking, etc.) - strongly preferred
Experience with Splunk in one of the following areas: IT Operations, compliance, Dev-Ops, network security, and system security, supporting security event management tools (SIEMs)
Working knowledge of Splunk Cloud solution offering - not required but preferred
Good working knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Cloud Foundry or similar technology is preferred
Our PAM SRE Organization is filled with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment
Responsibilities:
Develop tools and visualization to understand our customer experience and their product interaction with our Cyberark ecosystem
Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
Develop solutions to automate manual development & operational task.
Responsible for the availability, performance, change management, telemetry, and capacity management of their services
Engage in with the development team throughout the life cycle to help build for reliability
Take part in Root Cause Analysis and post-mortem to identify and eliminate gaps and improve service
Analyzes usage and telemetry data to identify patterns to predict and prevent failure
Constantly evaluate and test products specially before and after any change
Manage the efforts to split between manual operational work and engineering work
Part of the 24x7x365 support coverage
Qualifications:
5 year experience working with Cyberark product and ecosystem is mandatory
Ability to code using Cyberark CLI to automate tasks and engineer solutions
Experience with system administration in Windows, Unix, or Linux platforms
Experience with high level programing language such as Java, Python or C# and shell scripting
Strong experience with CI/CD pipeline and testing framework
Experience in Incident, Change and Problem management process in an large scale operations
Experience with integrating solutions in a multi-vendor environment, including SaaS environments
Experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, Jmeter and Dynatrace
Experience with Automation and Configuration tools like Ansible, Puppet, Chef or Evolven.
Experience with Agile and full software development life cycle disciplines
Experience with Capacity and Resilience management practices and procedures is beneficial
Knowledge of networking protocols is beneficial.
Industry recognized security certifications (security, networking, etc.) - strongly preferred
Experience with Splunk in one of the following areas: IT Operations, compliance, Dev-Ops, network security, and system security, supporting security event management tools (SIEMs)
Working knowledge of Splunk Cloud solution offering - not required but preferred
Good working knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Cloud Foundry or similar technology is preferred
Our PAM SRE Organization is filled with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
💡 Quick Summary
Seeking a career-building opportunity? The Application Support | Cyberark position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
