Application Support Engineer

Hiring for our client !!

Candidate who can join immediately or within less than 30 days will be given preference.

RESPONSIBILITIES

· Deliver a stellar remote end user and systems support experience

· Monitor and manage emails and SNOW queues

· Performance of “health checks” with an attention to quality and detail

· Address anomalies or escalate, as needed

· Quick resolution of cases and/or involvement of the proper teams

· Assist with automation of repetitive tasks and suggest efficiency

· Document support-related solutions and client environments

· Identify repetitive issues for root cause analysis

· Ensure cases exceed client expectations and are within the predefined SLAs

REQUIREMENTS

· Passion for delivering an outstanding client experience

· Superior written and verbal communication skills

· Confident and friendly phone presence

· Strong troubleshooting and problem-solving skills

· Confidence to “Speak Up” and share knowledge, areas of improvement, etc.

· Collaborative, team-player, stays “Cool Under Pressure”

· Ability to provide off-hours on-call support

· Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment

DESIRED / OPTIONAL TECHNICAL SKILLS

· 6+ years of experience in Application Support role

· Prior experience in Development / Automation of repeated tasks is a plus

· Should understand various phases of trading, asset types etc.

· Windows, MS Office and common business applications

· Windows 2003 and 2008 clustering

MANDATORY SKILLS

· Exposure to investment Banking is mandatory

· Strong SQL Skills and comfortable with SQL server

· Basic level of UNIX scripting - hands on exp is a plus

· Scripting (PowerShell, VB Script, batch)

· Scheduling Software such as Autosys /Active Batch