Application Support Specialist (12 month fixed term contractor)

Job description
Company and benefits
Job ID
TECHN017980
Employment Type
Fixed Term
Work Style
hybrid
Location
Sydney,NSW,Australia
Role
Application Support Specialist (12 month fixed term contractor)
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About the Role:
As Application Support Specialist you will deliver comprehensive high-quality support on UKG's SMB (Small/Medium Business) software and hardware products. You will deliver high quality support utilising outstanding customer service skills and techniques that promote customer satisfaction and retention, providing end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules. Please note: this is a 12-month fixed term contract role.
Responsibilities include:
Help Desk support of assigned cases including outbound call backs, e-mails and internal support tickets
Strong ability to research problems independently and identify root cause of issues using problem determination skills
Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
Timely, accurate, and complete responses to inquiries
Consistently and effectively communicating with management to make sure issues are escalated and resolved
Ability to work both independently and as a part of a team

Qualifications and Experience:
The right person for this position will have domain knowledge in one or all of the following areas: Payroll, Time and Labour/Employee Scheduling, HR or Benefits.
1-5 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience
Strong troubleshooting skills
Exceptional organisational, time-management and planning skills with a strong attention to detail needed
Excellent written, oral communication, listening and telephone skills
Strong computer skills with a proficiency of Web and Microsoft Office Suite
Previous help desk experience is desired
Degree qualification in related field preferred
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]
NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter
ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.