Job Description
Job Title: Application Support Specialist
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
• Working as part of a regional Functions Technology GTSM Level 2 support team, this role is responsible for the continual support and maintenance of the technology Applications used by our global Businesses. The role will be aligned to a specific Business area dependent on the location requirements.
• The person in this role will act as a technical SME and escalation for all technical matters for a subset of Applications for a Business area. The role will be responsible for resolving any incidents, and designing fixes where required. For any required fixes the role will work with the development team to build and test fixes, and the subsequent deployment. In addition the role will be responsible for the deployment of new change into the production environment.
• The role will require working with other L2 support analysts, both in the region & as part of our global team and will have reporting lines to the Regional GTSM Lead and the L2 Lead. This role requires excellent communication, handling and resolution of various technical issues for a subset of our applications during regional hours. The role will also help to drive key initiatives and improvements and ensure adherence to the RTB Governance Framework. This will include working with Build-the-Bank (BTB or L3) teams and business stakeholders, incident/change/problem management, and engaging project teams to facilitate the release management process. Knowledge management, sharing and retention will be a key function of the role and the individual will be expected to work with our Infrastructure Risk & Control and Service Management teams to help deliver common initiatives such as BICEP and Technical Debt remediation.
What will you be doing?
• Perform incident and problem management activities, including working closely with technology and business stakeholders to provide innovative and tactical solutions to issues as well as improving the performance of our Applications and processes; this will include managing major incidents, performing post incident reviews and coordinating with our various 3rd party suppliers
• Plan execution timelines/activities of various major releases and critical changes into Production and DR environments in collaboration with our development and technology support teams; this will include creating & managing change requests in accordance with Barclays Change Management standards
• Independently identify repetitive or time consuming processes that can be automated, especially where they benefit multiple business areas, and deliver a sustainable solution that can be leveraged for other areas as needed.
• Creation of required knowledge base documentation required to support applications, including appropriate sign-off where required
• Coordination of various support activities across the global team, including handover of issues, knowledge sharing, training and collaboration on strategic projects
• Off-hours on-call support will be required for this role on a rotational basis
• Contribute to building Knowledge base and overall good health of the application
• Implement and adhere to ITIL standards across the team
What we're looking for:
• Expert knowledge of Linux based operating system
• Expert knowledge of working with databases such as Oracle or MS-SQL including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling.
• Significant experience supporting application using big data technologies (Hadoop)
• Expert knowledge of job scheduling, batch jobs etc and detailed understanding of one or more of scheduling tools.
• Proficient support experience with applications using AWS & Salesforce
Skills that will help you in the role:
• Significant working experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function.
• Significant experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef.
• ITIL certified.
• Good knowledge of any of the following technologies Shell scripting / Python; Programming languages Java , C# SQL, including PL/SQL; JCL AppDynamics , Geneos, Splunk , Kibana
Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
• Working as part of a regional Functions Technology GTSM Level 2 support team, this role is responsible for the continual support and maintenance of the technology Applications used by our global Businesses. The role will be aligned to a specific Business area dependent on the location requirements.
• The person in this role will act as a technical SME and escalation for all technical matters for a subset of Applications for a Business area. The role will be responsible for resolving any incidents, and designing fixes where required. For any required fixes the role will work with the development team to build and test fixes, and the subsequent deployment. In addition the role will be responsible for the deployment of new change into the production environment.
• The role will require working with other L2 support analysts, both in the region & as part of our global team and will have reporting lines to the Regional GTSM Lead and the L2 Lead. This role requires excellent communication, handling and resolution of various technical issues for a subset of our applications during regional hours. The role will also help to drive key initiatives and improvements and ensure adherence to the RTB Governance Framework. This will include working with Build-the-Bank (BTB or L3) teams and business stakeholders, incident/change/problem management, and engaging project teams to facilitate the release management process. Knowledge management, sharing and retention will be a key function of the role and the individual will be expected to work with our Infrastructure Risk & Control and Service Management teams to help deliver common initiatives such as BICEP and Technical Debt remediation.
What will you be doing?
• Perform incident and problem management activities, including working closely with technology and business stakeholders to provide innovative and tactical solutions to issues as well as improving the performance of our Applications and processes; this will include managing major incidents, performing post incident reviews and coordinating with our various 3rd party suppliers
• Plan execution timelines/activities of various major releases and critical changes into Production and DR environments in collaboration with our development and technology support teams; this will include creating & managing change requests in accordance with Barclays Change Management standards
• Independently identify repetitive or time consuming processes that can be automated, especially where they benefit multiple business areas, and deliver a sustainable solution that can be leveraged for other areas as needed.
• Creation of required knowledge base documentation required to support applications, including appropriate sign-off where required
• Coordination of various support activities across the global team, including handover of issues, knowledge sharing, training and collaboration on strategic projects
• Off-hours on-call support will be required for this role on a rotational basis
• Contribute to building Knowledge base and overall good health of the application
• Implement and adhere to ITIL standards across the team
What we're looking for:
• Expert knowledge of Linux based operating system
• Expert knowledge of working with databases such as Oracle or MS-SQL including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling.
• Significant experience supporting application using big data technologies (Hadoop)
• Expert knowledge of job scheduling, batch jobs etc and detailed understanding of one or more of scheduling tools.
• Proficient support experience with applications using AWS & Salesforce
Skills that will help you in the role:
• Significant working experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function.
• Significant experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef.
• ITIL certified.
• Good knowledge of any of the following technologies Shell scripting / Python; Programming languages Java , C# SQL, including PL/SQL; JCL AppDynamics , Geneos, Splunk , Kibana
Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us
💡 Quick Summary
Seeking a career-building opportunity? The Application Support Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
