Application Support Specialist – Global Banking & Markets – Birmingham – Associate

TEAM OVERVIEW:

The FICC team operates in a dynamic trading environment with diverse financial products. We seek passionate candidates with strong communication skills, coding experience, and a commitment to resolving technical issues efficiently. Responsibilities include managing incidents, identifying recurring issues, training users, and creating clear documentation.

ROLE AND RESPONSIBILITIES:

As an L3 Application Specialist, you will support front office operations for Interest Rates applications by troubleshooting data, infrastructure, or code issues. Key tasks include:

Analyzing and resolving application issues

Debugging code and identifying root causes

Communicating with users, developers, and stakeholders

Improving application stability and performance

Automating processes using Engineering tools

Participating in change management

Creating runbooks and user documentation

Managing support tickets

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree and five years of software development experience

MUST HAVE SKILLS AND LICENSES REQUIRED TO PERFORM THE JOB:

Practical use of Data Structures

Problem-solving in development or production environments

Proficiency in Java or Python, Shell script, Linux, SQL, Sybase ASE/IQ

Ability to read and debug code

Experience in software release and change management

Strong communication skills