Job Description
Skip to main content
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Curriculum Specialist
Often responds within 3 days
ClickView
Sydney NSW 2000
Parental leave
Employee assistance program
Paid volunteer leave
Free snacks
Application Support Specialist, Technical Support
RELEX Solutions
Australia Plains SA
Visited 5 days ago
Transactional Services Officer
Capricorn Society Limited
Sydney NSW
Parental leave
Gym membership
Employee rewards program
Wellness program
View similar jobs with this employer
Talent Partner
Fetch Pet
Sydney NSW
Pet insurance
Parental leave
Annual leave
Health Product and Partnership Lead
Heart Foundation
Australia
Parental leave
Salary packaging
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au
Sydney NSW
Systems Administrator
QIMR Berghofer Medical Research Institute
Herston QLD
Parental leave
Salary packaging
Engineering Manager (Australia)
Omnidian
Remote
Annual leave
Opportunities for advancement
Admin Business Partner
BlackRock Investments
Sydney NSW
Claims (Protect) Technical Consultant
Aware Super
Sydney NSW
Gym membership
Work from home
Talent Acquisition Partner
Solve by Talent
Sydney NSW
Opportunities for promotion
Work from home
Support Coordinator – Contractor Opportunities
CoAbility
Canberra ACT
Investment Analyst - Total Portfolio
Aware Super
Australia
Project Executive
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
View similar jobs with this employer
Safety & Wellbeing Advisor
Bayside City Council
Sandringham VIC
Parental leave
Gym membership
Work from home
On-site parking
Sport Development Coordinator
Surf Life Saving Australia
Brisbane QLD
Salary packaging
Work from home
FP&A Manager - Professional Services & Advice
Findex
Australia
Work from home
Trust Associate, Native Title
Perpetual Limited
Perth WA
Work from home
Hardship & Collections Officer
Thinktank
Sydney NSW
Client Services Specialist
Lander & Rogers
Melbourne VIC
Work from home
Wellness allowance
Technical Support Analyst
Advanced Solutions International
Melbourne VIC
Employee assistance program
Credit Controller
Lander & Rogers
Sydney NSW
Annual leave
Work from home
Wellness allowance
View similar jobs with this employer
Portfolio Analyst - Claims
Royal Automobile Club of WA
West Perth WA 6005
Insurance services
Work from home
Customer Success Specialist
CoStar Group
Sydney NSW
Parental leave
Work from home
After Hours Crisis Care Practitioner
The ****** Assault & Family Violence Centre
Geelong VIC
Parental leave
Annual leave
Employee assistance program
Salary packaging
People also searched:
Employers: Post a Job
RELEX Solutions
RELEX Solutions is a leading Supply Chain Software company, providing innovative solutions to help businesses optimize their operations. Our team is dynamic, collaborative, and focused on driving growth through creative and targeted marketing strategies. RELEX Solutions is looking for talented innovators who really want to get stuck in and make a difference on our journey to humble world domination. People like you!
As a fast-growing Finnish software provider for retail and manufacturing planning processes we help make our customers become faster, more effective and more profitable. And as an employer? At RELEX, we prioritize our employees as much as we prioritize supply chain optimization. You benefit from a high degree of autonomy, strong company culture, diverse development opportunities and a working environment in which we pay particular attention to the balance of professional and private life.
We are now looking for an Application Support Specialist to join our Technical Support team in Melbourne. You'll join a team of highly skilled professionals who solve complex and unique issues as specialists in the 2nd line of support for RELEX customers.
You will help the team achieve this goal by satisfying our customers' needs and respecting our SLAs (Service Level Agreement). Our team provides customer support 24/7 and therefore we have team members working from different time zones.
What you'll be doing:
Providing software support for global customers facing issues in their production environments
Handling complex Application Support Requests such as missing data (data reporting and error verification), complicated problems with scheduled runs (maintaining customer's platforms), integration troubleshooting, and application performance issues
Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments
Writing and maintaining a knowledge base of instructions on how to solve issues for the 1st level of support
Mentor and educate the 1st level of support
What you'll bring to the table:
Bachelor's degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field
Basics skills of Linux/Unix
Knowledge of databases, SQL is a MUST and version control systems
Effective troubleshooting and diagnostics skills
Good written and verbal customer communication skills
Experience with using ticketing systems (Jira, ServiceNow, etc.)
Fluency in English (both written and spoken) and proficiency in an additional language such as Chinese, Japanese, or Thai.
What we consider as an advantage:
Other language skills
Scripting skills in any modern scripting language (Shell, Python, Ruby, etc.)
Work experience in IT support or customer service
Networking Knowledge
Cloud/Hosted environment experience preferred
What we offer you in return:
Interesting and challenging case work and development tasks
Possibility to influence the way we do things and plan your own work
Flexible work hours and the possibility to work remotely
Are you the one we're looking for? Apply today!
You can apply by sending your cover letter and resume through the application form. Please note that we will fill this position as soon as we've found the right person, so we recommend that you act quickly.
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Curriculum Specialist
Often responds within 3 days
ClickView
Sydney NSW 2000
Parental leave
Employee assistance program
Paid volunteer leave
Free snacks
Application Support Specialist, Technical Support
RELEX Solutions
Australia Plains SA
Visited 5 days ago
Transactional Services Officer
Capricorn Society Limited
Sydney NSW
Parental leave
Gym membership
Employee rewards program
Wellness program
View similar jobs with this employer
Talent Partner
Fetch Pet
Sydney NSW
Pet insurance
Parental leave
Annual leave
Health Product and Partnership Lead
Heart Foundation
Australia
Parental leave
Salary packaging
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au
Sydney NSW
Systems Administrator
QIMR Berghofer Medical Research Institute
Herston QLD
Parental leave
Salary packaging
Engineering Manager (Australia)
Omnidian
Remote
Annual leave
Opportunities for advancement
Admin Business Partner
BlackRock Investments
Sydney NSW
Claims (Protect) Technical Consultant
Aware Super
Sydney NSW
Gym membership
Work from home
Talent Acquisition Partner
Solve by Talent
Sydney NSW
Opportunities for promotion
Work from home
Support Coordinator – Contractor Opportunities
CoAbility
Canberra ACT
Investment Analyst - Total Portfolio
Aware Super
Australia
Project Executive
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
View similar jobs with this employer
Safety & Wellbeing Advisor
Bayside City Council
Sandringham VIC
Parental leave
Gym membership
Work from home
On-site parking
Sport Development Coordinator
Surf Life Saving Australia
Brisbane QLD
Salary packaging
Work from home
FP&A Manager - Professional Services & Advice
Findex
Australia
Work from home
Trust Associate, Native Title
Perpetual Limited
Perth WA
Work from home
Hardship & Collections Officer
Thinktank
Sydney NSW
Client Services Specialist
Lander & Rogers
Melbourne VIC
Work from home
Wellness allowance
Technical Support Analyst
Advanced Solutions International
Melbourne VIC
Employee assistance program
Credit Controller
Lander & Rogers
Sydney NSW
Annual leave
Work from home
Wellness allowance
View similar jobs with this employer
Portfolio Analyst - Claims
Royal Automobile Club of WA
West Perth WA 6005
Insurance services
Work from home
Customer Success Specialist
CoStar Group
Sydney NSW
Parental leave
Work from home
After Hours Crisis Care Practitioner
The ****** Assault & Family Violence Centre
Geelong VIC
Parental leave
Annual leave
Employee assistance program
Salary packaging
People also searched:
Employers: Post a Job
RELEX Solutions
RELEX Solutions is a leading Supply Chain Software company, providing innovative solutions to help businesses optimize their operations. Our team is dynamic, collaborative, and focused on driving growth through creative and targeted marketing strategies. RELEX Solutions is looking for talented innovators who really want to get stuck in and make a difference on our journey to humble world domination. People like you!
As a fast-growing Finnish software provider for retail and manufacturing planning processes we help make our customers become faster, more effective and more profitable. And as an employer? At RELEX, we prioritize our employees as much as we prioritize supply chain optimization. You benefit from a high degree of autonomy, strong company culture, diverse development opportunities and a working environment in which we pay particular attention to the balance of professional and private life.
We are now looking for an Application Support Specialist to join our Technical Support team in Melbourne. You'll join a team of highly skilled professionals who solve complex and unique issues as specialists in the 2nd line of support for RELEX customers.
You will help the team achieve this goal by satisfying our customers' needs and respecting our SLAs (Service Level Agreement). Our team provides customer support 24/7 and therefore we have team members working from different time zones.
What you'll be doing:
Providing software support for global customers facing issues in their production environments
Handling complex Application Support Requests such as missing data (data reporting and error verification), complicated problems with scheduled runs (maintaining customer's platforms), integration troubleshooting, and application performance issues
Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments
Writing and maintaining a knowledge base of instructions on how to solve issues for the 1st level of support
Mentor and educate the 1st level of support
What you'll bring to the table:
Bachelor's degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field
Basics skills of Linux/Unix
Knowledge of databases, SQL is a MUST and version control systems
Effective troubleshooting and diagnostics skills
Good written and verbal customer communication skills
Experience with using ticketing systems (Jira, ServiceNow, etc.)
Fluency in English (both written and spoken) and proficiency in an additional language such as Chinese, Japanese, or Thai.
What we consider as an advantage:
Other language skills
Scripting skills in any modern scripting language (Shell, Python, Ruby, etc.)
Work experience in IT support or customer service
Networking Knowledge
Cloud/Hosted environment experience preferred
What we offer you in return:
Interesting and challenging case work and development tasks
Possibility to influence the way we do things and plan your own work
Flexible work hours and the possibility to work remotely
Are you the one we're looking for? Apply today!
You can apply by sending your cover letter and resume through the application form. Please note that we will fill this position as soon as we've found the right person, so we recommend that you act quickly.
💡 Quick Summary
Seeking a career-building opportunity? The Application Support Specialist, Technical Support position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
