Job Description
Job Number:
J0325-0831
Job Type:
Permanent Full time
Employee Group:
Administration
Job Category:
Information Technology
Open Positions:
1
Date Posted:
April 10, 2026
Closing Date:
May 1, 2026
Salary:
$76,420.50 - $8+,+14.50/Year
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Position Summary
Reporting to the Supervisor Software Services, the Applications Support Technician is responsible for providing technical assistance, troubleshooting, and support for enterprise applications and software systems. The technician will work closely with the IT team, application developers, and business stakeholders to ensure seamless software operations.
Responsibilities
include, but are not limited to:
Provide first-level support for enterprise applications, including troubleshooting errors, diagnosing issues, and resolving end-user problems.
Respond promptly to service desk tickets, emails, and calls related to application issues.
Monitor application performance and escalate performance-related issues.
Assist in applying patches, updates, and upgrades to ensure software is up-to-date and secure.
Assist users with application-related queries and provide training as necessary.
Create and maintain documentation, such as user guides and FAQs, to support application use.
Perform regular end user training on applications as needed.
Assist in testing new applications, updates, and configurations to ensure compatibility and functionality.
Support the deployment and configuration of software applications in production environments.
Responsible for updating fees and charges for software applications as required.
Work closely with developers, database administrators, and business units to address application issues and optimize workflows.
Qualifications
The successful candidate will possess a valid class 5 Alberta driver’s license and a post-secondary Certificate or Diploma in Information Technology, Computer Software or a related field. Equivalent work experience will be considered. A minimum of 1 year of experience in application support, IT support, or a related role is required. Experience with ticketing systems and remote support tools is considered an asset. The incumbent will have proficiency in troubleshooting enterprise applications and software systems along with familiarity with databases, SQL queries, and application integration. A strong understanding of Windows operating systems and web-based applications with expertise in Microsoft 365, Intelli System, Great Plains and CityView software applications is essential. This position requires excellent interpersonal and communication abilities, along with strong problem-solving skills and keen attention to detail.
Hours of Work: 37.5 hours weekly, Monday – Friday
Fort Saskatchewan, home to nearly 30,000 people, is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture and historic amenities including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875 - 1885 NWMP Fort Representation in the heart of downtown. Located on the banks of the North Saskatchewan River, Fort Saskatchewan boasts more than 80 km of paved trails along with many natural areas for residents to explore. As a City, we believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.
The City of Fort Saskatchewan thanks all applicants for their interest and advises those applicants under consideration will be contacted.
Are you interested in this job?
J0325-0831
Job Type:
Permanent Full time
Employee Group:
Administration
Job Category:
Information Technology
Open Positions:
1
Date Posted:
April 10, 2026
Closing Date:
May 1, 2026
Salary:
$76,420.50 - $8+,+14.50/Year
Share
Position Summary
Reporting to the Supervisor Software Services, the Applications Support Technician is responsible for providing technical assistance, troubleshooting, and support for enterprise applications and software systems. The technician will work closely with the IT team, application developers, and business stakeholders to ensure seamless software operations.
Responsibilities
include, but are not limited to:
Provide first-level support for enterprise applications, including troubleshooting errors, diagnosing issues, and resolving end-user problems.
Respond promptly to service desk tickets, emails, and calls related to application issues.
Monitor application performance and escalate performance-related issues.
Assist in applying patches, updates, and upgrades to ensure software is up-to-date and secure.
Assist users with application-related queries and provide training as necessary.
Create and maintain documentation, such as user guides and FAQs, to support application use.
Perform regular end user training on applications as needed.
Assist in testing new applications, updates, and configurations to ensure compatibility and functionality.
Support the deployment and configuration of software applications in production environments.
Responsible for updating fees and charges for software applications as required.
Work closely with developers, database administrators, and business units to address application issues and optimize workflows.
Qualifications
The successful candidate will possess a valid class 5 Alberta driver’s license and a post-secondary Certificate or Diploma in Information Technology, Computer Software or a related field. Equivalent work experience will be considered. A minimum of 1 year of experience in application support, IT support, or a related role is required. Experience with ticketing systems and remote support tools is considered an asset. The incumbent will have proficiency in troubleshooting enterprise applications and software systems along with familiarity with databases, SQL queries, and application integration. A strong understanding of Windows operating systems and web-based applications with expertise in Microsoft 365, Intelli System, Great Plains and CityView software applications is essential. This position requires excellent interpersonal and communication abilities, along with strong problem-solving skills and keen attention to detail.
Hours of Work: 37.5 hours weekly, Monday – Friday
Fort Saskatchewan, home to nearly 30,000 people, is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture and historic amenities including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875 - 1885 NWMP Fort Representation in the heart of downtown. Located on the banks of the North Saskatchewan River, Fort Saskatchewan boasts more than 80 km of paved trails along with many natural areas for residents to explore. As a City, we believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.
The City of Fort Saskatchewan thanks all applicants for their interest and advises those applicants under consideration will be contacted.
Are you interested in this job?
💡 Quick Summary
Seeking a career-building opportunity? The Applications Support Technician position is now open for candidates interested in the Technician Jobs sector. This role in Fort Saskatchewan offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
