Job Description
Role Responsibilities
Strategy
• Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
Business
• Awareness on the Retail and Business Banking CDD Operations.
Processes
• Able to perform CDD related work which may not be straight forward and repetitive.
• Has good understanding of processes and products.
• Should possess good knowledge on CDD processes.
• Possesses and applies technical expertise to his area of work.
• Keeps up to date with changes to products and CDD AML processes.
• Should be well-versed on the money laundering and CDD policies and procedures.
• Able to identify opportunities to automate repetitive logic based manual activities.
• Perform independent activities concurrently.
• Give inputs from ground level after understanding the big picture.
• Participate in the discussion on any system changes / projects and provide inputs.
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations.
• Open to suggestions and experimentation.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• To perform the assigned activities on time with no errors.
Process Management
• Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & nonvalue added processing steps).
• To conduct process review to eliminate the non-value-added processing steps.
• Review the process e2e and update in the share point for any further opportunity / defects in the process.
• Assess process health through key metrics.
• To perform periodical KCSA checks to check on process adherence.
• Analyses and remedies inefficiencies in processes.
• Ensure updated DOI s and end to end system / process manual on a regular basis.
• Advises on multiple processes and trains staff.
• Instil in team the sense of urgency for change.
• Makes decisions on area of control and can identify issues that need to be
Strategy
• Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
Business
• Awareness on the Retail and Business Banking CDD Operations.
Processes
• Able to perform CDD related work which may not be straight forward and repetitive.
• Has good understanding of processes and products.
• Should possess good knowledge on CDD processes.
• Possesses and applies technical expertise to his area of work.
• Keeps up to date with changes to products and CDD AML processes.
• Should be well-versed on the money laundering and CDD policies and procedures.
• Able to identify opportunities to automate repetitive logic based manual activities.
• Perform independent activities concurrently.
• Give inputs from ground level after understanding the big picture.
• Participate in the discussion on any system changes / projects and provide inputs.
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations.
• Open to suggestions and experimentation.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• To perform the assigned activities on time with no errors.
Process Management
• Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & nonvalue added processing steps).
• To conduct process review to eliminate the non-value-added processing steps.
• Review the process e2e and update in the share point for any further opportunity / defects in the process.
• Assess process health through key metrics.
• To perform periodical KCSA checks to check on process adherence.
• Analyses and remedies inefficiencies in processes.
• Ensure updated DOI s and end to end system / process manual on a regular basis.
• Advises on multiple processes and trains staff.
• Instil in team the sense of urgency for change.
• Makes decisions on area of control and can identify issues that need to be
💡 Quick Summary
Seeking a career-building opportunity? The apply now Manager| Retail Banking Operations position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.