Job Description
Full job description
Apprentice Service Desk Technician
Ref: 129894
Hours of work: 37 hours per week
Duration: Fixed term contract for up to 2 years
Salary: £24,918 to £26,435 per annum
Location: This is a Group role, with your main base being Wakefield College
This is a fantastic IT apprenticeship opportunity in a growth skills area, for someone who is organised, has a strong sense of responsibility, accuracy and attention to detail and would like to make IT their chosen career path.
As a member of the dedicated and professional IT Services team, you will follow a development programme which will give you a broad range of experience over the period of your apprenticeship. You will work as part of a team who provide first and second line IT support to users throughout the College Group, resolving technical problems to ensure a high standard of performance of IT facilities within the Group.
As an Apprentice IT Service Desk Technician, you will:
Respond to requests for assistance and technical support.
Provide information to users on the progress of outstanding support tickets.
Deploy computers and associated peripherals including new installations.
Connecting wired and wireless devices to the college network.
Assist with administrative duties within the department.
As an Apprentice IT Service Desk Technician, you should have:
- GCSE grade A - C / * - 4 in English and Maths or Level 2 equivalent
A willingness to undertake the Level 3 IT Support Technician apprenticeship/qualification
To be able to undertake this apprenticeship you must not already hold a Level 3 or higher IT qualification, as this will be undertaken as part of the apprenticeship.
See what we have to offer and come and join us. You won’t be disappointed.
Benefits include:
You will get to learn whilst you earn
You will gain a nationally recognised qualification
Generous Annual Leave (30 days annual leave + bank holidays + up to 5 additional College Group closure days)
Personal and Professional Development opportunities
Discounted Metro Card Scheme
Cycle to Work Scheme
Good Pension Scheme
Access to employee assistance programme
Reduced price personal gym membership
Access to a wide range of high street discounts
Sociable, feel good days and celebration events
For further details about this apprenticeship opportunity, please refer to the job description and person specification above.
Closing date: 17th November 2026
Interviews: Week commencing 1st December 2026
PLEASE NOTE NO AGENCIES, DIRECT APPLICANTS ONLY.
Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.
The Heart of Yorkshire Education Group is committed to safeguarding the welfare of all students and this post will be subject to Enhanced Disclosure from the DBS.
If you are currently living overseas or have lived / worked overseas in the last five years please be aware that you will be required to provide an overseas criminal record check from the country/countries you have worked/resided in if you are the preferred candidate for the post. Further details of how to obtain the additional check is here: Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all.
Apprentice Service Desk Technician
Ref: 129894
Hours of work: 37 hours per week
Duration: Fixed term contract for up to 2 years
Salary: £24,918 to £26,435 per annum
Location: This is a Group role, with your main base being Wakefield College
This is a fantastic IT apprenticeship opportunity in a growth skills area, for someone who is organised, has a strong sense of responsibility, accuracy and attention to detail and would like to make IT their chosen career path.
As a member of the dedicated and professional IT Services team, you will follow a development programme which will give you a broad range of experience over the period of your apprenticeship. You will work as part of a team who provide first and second line IT support to users throughout the College Group, resolving technical problems to ensure a high standard of performance of IT facilities within the Group.
As an Apprentice IT Service Desk Technician, you will:
Respond to requests for assistance and technical support.
Provide information to users on the progress of outstanding support tickets.
Deploy computers and associated peripherals including new installations.
Connecting wired and wireless devices to the college network.
Assist with administrative duties within the department.
As an Apprentice IT Service Desk Technician, you should have:
- GCSE grade A - C / * - 4 in English and Maths or Level 2 equivalent
A willingness to undertake the Level 3 IT Support Technician apprenticeship/qualification
To be able to undertake this apprenticeship you must not already hold a Level 3 or higher IT qualification, as this will be undertaken as part of the apprenticeship.
See what we have to offer and come and join us. You won’t be disappointed.
Benefits include:
You will get to learn whilst you earn
You will gain a nationally recognised qualification
Generous Annual Leave (30 days annual leave + bank holidays + up to 5 additional College Group closure days)
Personal and Professional Development opportunities
Discounted Metro Card Scheme
Cycle to Work Scheme
Good Pension Scheme
Access to employee assistance programme
Reduced price personal gym membership
Access to a wide range of high street discounts
Sociable, feel good days and celebration events
For further details about this apprenticeship opportunity, please refer to the job description and person specification above.
Closing date: 17th November 2026
Interviews: Week commencing 1st December 2026
PLEASE NOTE NO AGENCIES, DIRECT APPLICANTS ONLY.
Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.
The Heart of Yorkshire Education Group is committed to safeguarding the welfare of all students and this post will be subject to Enhanced Disclosure from the DBS.
If you are currently living overseas or have lived / worked overseas in the last five years please be aware that you will be required to provide an overseas criminal record check from the country/countries you have worked/resided in if you are the preferred candidate for the post. Further details of how to obtain the additional check is here: Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all.
💡 Quick Summary
Seeking a career-building opportunity? The Apprentice Service Desk Technician position is now open for candidates interested in the Technician Jobs sector. This role in Abbotsbury offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.