APS 4 Data Entry Officer

This pay rate is inclusive of mandatory 25% casual loading

Ideal Start date: 1st April 2025

Assignment anticipated duration is up to 30th June 2026 + Potential 12 Months Extension

Location: Canberra, Sydney, Melbourne, Brisbane or Adelaide

A Baseline clearance is mandatory

Working Arrangements: Flexibility in role once training is completed

Work Hours: Monday - Friday - Regular business hours

Onboarding Time: 2-4 Weeks

Background

The implementation of the Government Act and Support in line with the Australian Government commitment will commence from 1 July 2025.

A staged digital implementation approach has been identified, which will include some off-system (manual) processes. This requires temporary additional data remediation, case processing and data analysis/reporting capacity within the Department to accommodate the anticipated volume of work.

Key Duties

Working with APS staff to support with data remediation incidents/defects for the Home Care Packages Program using established Standard Operating Procedures.

Administering data remediation and complete case processing of the records and/or processes.

Supporting older people to engage supported decision-makers in line with the human rights-based framework of the new Aged Care Act.

Allocation of funding packages to older people on prioritisation systems for Home Care Packages and Support at Home.  

Manual remediation of any provider caseloads or client records impacted by the transition.

Supporting any off-system communication campaigns or contract management activity.

Investigating data issues as identified from other support channels (e.g., contact centre, branch mailboxes, direct etc)

Staff will be creating / amending user access (in both GPMS and Siebel), Updating organisation/outlet information, Crosschecking information between spreadsheets/templates and the system & Other data remediation as required.

Keeping accurate, concise and clear records of processing actions taken.

Preparing and sending client correspondence and/or preparing correspondence files for vendor distribution.

Liaising with client service channels as required on individual client record issues.

Updating client records and cross-checking accuracy of records across systems.

Our Ideal Candidate:

Experience: Demonstrated experience in data entry, data analysis, and/or service delivery sectors.

Attention to detail: Strong attention to detail to ensure data is entered correctly and consistently with a focus on minimising errors.

Problem solving-skills: Experience in identifying and resolving data discrepancies and issues promptly.

Communication and collaboration: Ability to work collaboratively with our APS staff and stakeholders with excellent verbal and written communication skills.

Previous experience and knowledge of working in client relationship management systems, such as Siebel.

Direct experience with the My Aged Care (MAC) Gateway system and/or related portals will be highly regarded.