Aps3 Client Services Officer - Federal Government

Job Summary

\

We are seeking an experienced Customer Service Representative to join our approvals team. As the first point of contact, you will need to provide exceptional customer service and administration duties, including taking inbound and outbound calls and processing requests.

\

Key Responsibilities

\

\

Interact with customers to understand their needs and provide sound advice.

\

Process requests and make delegations where appropriate.

\

Analyse and interpret information to make decisions.

\

Administration and reporting procedures.

\

\

About You

\

To be successful in this role, you will require strong communication and problem-solving skills, with the ability to work effectively in a team environment. Previous experience in a similar role or industry would be advantageous.