APS5 National Contact Centre Support and Communications

Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits
Are you looking for a challenging and rewarding career opportunity within the NDIA?
We have an exciting opportunity to join NDIA’s National Contact Centre (NCC) as an APS5 Support and Communications Officer.
The NDIA National Contact Centre (NCC) delivers personalised and high-quality contact services about the NDIS for people with disability, their families and carers, service providers and organisations. Our participants are at the very centre of everything we do.
The NCC achieves its role to deliver a quality NDIA by providing seamless, high-quality experiences across contact channels and first contact resolution.

Where you can add value
As an APS5 Support and Communications Officer, you will be pivotal in supporting your team and senior management. You will be responsible for providing policy advice within an area of specialisation with advice based on policies and legislation.

Your responsibilities may include, but may not be limited to:

Drafting and contributing to high level correspondence and reports.
Contributing to Process Design and new initiatives
Creating and reviewing of knowledge articles, standard operating procedures, scripting and work instructions.
Authoring and publishing new resources
Providing feedback and support to teams to ensure quality outcomes.
Stakeholder engagement
Contributing to process improvements and implementation
Communicating change in easy to understand plain language.
Enough about us, let’s talk about you
This role will draw on candidates’ excellent verbal and written communication skills and will require a considerable level of contact with internal and external stakeholders.
You will hold a key role in actively managing key internal and external stakeholder relationships. You may also represent and negotiate on behalf of the NDIA to advance the Scheme’s interests across a range of forums.

Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
Access to higher superannuation and above market leave entitlements
Competitive remuneration and working conditions that support a positive work life balance
Access to ongoing professional development and learning
While this role is ideally performed from VIC - Dandenong, VIC – Geelong, QLD – Robina and ACT – Deakin, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm AEST on 12 September 2024

If you have any questions, please contact Adele Fischer on 07 5501 654+ or email CCB.Recruiting@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.

Australia
Queensland
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