Job Description
Applications Close: 26/11/2026 11:45 PM
Occupation: Information Technology/Communications, Information Technology, eservices
Location: Canberra Metropolitan, Brisbane Metropolitan, Melbourne Metropolitan, Perth Metropolitan
Work Type: Ongoing - Full Time
Looking to broaden your horizons? We have exciting career pathways available for the right Service Desk person! Expand your knowledge and help us develop our ITSM portfolio. The system we utilise is ServiceNow.
We have multiple ongoing roles available within our Enterprise Technology Group (ETG) branch at The Administrative Review Tribunal. These roles can be located in Canberra, Brisbane, Melbourne and Perth. This role is internally known as an APS5 Senior ETG Support Officer.
Remuneration: The annual salary range for the position is APS5 - $85,755 - $91,809 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity
Work and develop with a dedicated team of enthusiastic and friendly colleagues across the country. We offer a clear career pathway for the right candidate from the service desk, into other IT teams such as Cyber Security, Network and Systems Administration/Engineering, Application Development and Support as well as Project Management.
We are looking for people wanting to develop their careers. You will be hardworking, bright, knowledgeable, and keen to learn more and advance in your career.
To be successful you will have:
Demonstrated experience operating as a contact point for customers
Extensive experience in monitoring and managing incident queues
Proven capability in following agreed procedures to identify and resolve issues with applications
Extensive experience in investigating and resolving problems in systems, processes, and services
Desirable:
Academic qualification (degree, postgraduate) in technology and/or aligned qualifications.
Vocational certification in modern technologies (e.g., Agile, network, cloud, platforms).
Essential:
Ability to obtain and maintain a Baseline security clearance
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
flexible working options, including flexi-time to support you with your commitments outside of work
competitive salary including generous superannuation employer contribution of 15.4%
salary packaging options
supportive career development opportunities
access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
Employee Assistance Program for you and your family
positive and inclusive culture.
Read our Enterprise Agreement for more information about our terms and conditions of employment.
How to apply:
To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.
Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience required for the role, referring to the Position Description.
Applications close: 11:45PM (AEDT) Wednesday, 26 November 2026
Should you wish to discuss this position, please contact:
Name: Bede Carroll
Title: Assistant Director, Service Desk
Email: bede.carroll@art.gov.au
Please contact the Talent team on (02) 9276 5443 or recruitment@art.gov.au should you require assistance with accessing our website or with lodging your application.
NO AGENCIES PLEASE
We are a Circle Back Initiative Employer and commit to responding to every applicant.
Please note a merit list/pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the Tribunal, or the broader APS, within 18 months from the original advertised date in gazettal.
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Attachments:
- PD - APS5 Senior ETG Support Officer.pdf
Occupation: Information Technology/Communications, Information Technology, eservices
Location: Canberra Metropolitan, Brisbane Metropolitan, Melbourne Metropolitan, Perth Metropolitan
Work Type: Ongoing - Full Time
Looking to broaden your horizons? We have exciting career pathways available for the right Service Desk person! Expand your knowledge and help us develop our ITSM portfolio. The system we utilise is ServiceNow.
We have multiple ongoing roles available within our Enterprise Technology Group (ETG) branch at The Administrative Review Tribunal. These roles can be located in Canberra, Brisbane, Melbourne and Perth. This role is internally known as an APS5 Senior ETG Support Officer.
Remuneration: The annual salary range for the position is APS5 - $85,755 - $91,809 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity
Work and develop with a dedicated team of enthusiastic and friendly colleagues across the country. We offer a clear career pathway for the right candidate from the service desk, into other IT teams such as Cyber Security, Network and Systems Administration/Engineering, Application Development and Support as well as Project Management.
We are looking for people wanting to develop their careers. You will be hardworking, bright, knowledgeable, and keen to learn more and advance in your career.
To be successful you will have:
Demonstrated experience operating as a contact point for customers
Extensive experience in monitoring and managing incident queues
Proven capability in following agreed procedures to identify and resolve issues with applications
Extensive experience in investigating and resolving problems in systems, processes, and services
Desirable:
Academic qualification (degree, postgraduate) in technology and/or aligned qualifications.
Vocational certification in modern technologies (e.g., Agile, network, cloud, platforms).
Essential:
Ability to obtain and maintain a Baseline security clearance
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
flexible working options, including flexi-time to support you with your commitments outside of work
competitive salary including generous superannuation employer contribution of 15.4%
salary packaging options
supportive career development opportunities
access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
Employee Assistance Program for you and your family
positive and inclusive culture.
Read our Enterprise Agreement for more information about our terms and conditions of employment.
How to apply:
To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.
Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience required for the role, referring to the Position Description.
Applications close: 11:45PM (AEDT) Wednesday, 26 November 2026
Should you wish to discuss this position, please contact:
Name: Bede Carroll
Title: Assistant Director, Service Desk
Email: bede.carroll@art.gov.au
Please contact the Talent team on (02) 9276 5443 or recruitment@art.gov.au should you require assistance with accessing our website or with lodging your application.
NO AGENCIES PLEASE
We are a Circle Back Initiative Employer and commit to responding to every applicant.
Please note a merit list/pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the Tribunal, or the broader APS, within 18 months from the original advertised date in gazettal.
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Attachments:
- PD - APS5 Senior ETG Support Officer.pdf
💡 Quick Summary
Seeking a career-building opportunity? The APS5 Senior Level 1 & 2 IT Support Officer position is now open for candidates interested in the Back Office Jobs sector. This role in Australian Capital Territory offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
