APS6 - Case Manager, National Sports Tribunal

💰 $5,040 - $8,064 (Est.) 📍 Acton ⏰ Part Time 🕐 3 days ago

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Contact Officer:


Alexander Carew on [email protected] or 02 6136 9760


Closing Date:


11.59pm AEDT, Thursday 2 April 2026


We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from First Nation peoples, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.


The opportunity we have available


The National Sports Tribunal (NST) is a key part of the Australian Government’s sport integrity strategy, providing a fair and transparent forum for resolving sporting disputes in Australia.


We offer a range of dispute resolution options – arbitration, mediation, conciliation and case appraisal – to help national level sporting bodies and their participants resolve disputes efficiently and affordably.


The NST is seeking applications from suitably qualified candidates to be appointed as a Case Manager to support the NST's strategic and operational priorities.



What will you do?


This role has two primary functions, to provide case management services and support for matters coming before the National Sports Tribunal (NST); and in conjunction with the Principal Case Manager, provide support to NST operations.


Key Responsibilities:


Reviewing and assessing applications to determine if they meet the NST’s statutory requirements.
Communicating with parties about processes, timeframes, and requirements.
Liaising with NST Members to ensure the smooth and efficient management of disputes.
Conducting research and analysis of issues for NST Members from time to time.
Ensuring compliance with workflow tracking of matters including maintaining records and files in TRIM.
Arranging hearing room facilities, translation services, transcription services, etc.
Contributing to strategic solutions, problem solving and issues management in relation to client service delivery.
In conjunction with the Principal Case Manager, providing support to the NST, including:
Providing timely, accurate and consistent information and advice on the NST’s jurisdiction and processes;
Assisting Members and the CEO/Deputy CEO with the application of the NST’s statutory framework; and
Providing analysis of the NST’s policies, as well as the dispute resolution policies of NSOs and peak bodies.
Liaising and engaging with stakeholders in the sport sector, including National Sporting Organisations, and sport Peak Bodies and athlete organisations.
Leading activities and projects to support and promote the efficient and effective operation of the NST, including procurement, contract, and stakeholder management.
Providing high quality program and policy advice for the senior executive.
Preparing a range of written materials for different audiences including correspondence, file notes, briefings.
Other duties as required.

Who are we looking for?


The successful candidate for this position will be able to demonstrate their capability against the APS 6 Work level standards.

To be successful in this role, you will need to demonstrate:

Ability to apply legislation and policies – legal qualifications or experience in a legal setting is required.
Written and verbal communication skills of a high order, including strong interpersonal and communication skills and ability to develop and maintain effective internal and external working relationships.
Strong analytical and problem-solving skills with a strong attention to detail and sound judgement.
Excellent planning and organisational skills, including the ability to manage competing priorities and tight deadlines and deliver work to a high standard.
Demonstrated personal drive, integrity, and professionalism.
Ability to work independently and collaboratively to produce high quality work.
Demonstrated ability to lead and support team members, including the ability to develop capability through coaching and mentoring.

RecruitAbility minimum requirements


The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.


You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.


We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please advise in the application form or the contact officer if you need any adjustments made.


The minimum requirements for this role include:

Flexibility and ability to adapt to changing work priorities.
Ability to interpret and apply legislation and policies – legal qualifications are required.
Strong interpersonal skills and ability to develop and maintain effective internal and external working relationships. Written and verbal communication skills of a high order.
Strong analytical and problem-solving skills.

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.


What else can we offer?

We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:


Access to our study Assistance Program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
Through our investment in learning and development opportunities, and a positive performance culture, we provide diverse career pathways for our people to enable their mobility and adapt in a rapidly changing world.
Improve your leadership skills, through the department’s Professional Coaching Scheme and tailored leadership opportunities for staff members.
Flexible working opportunities, including part time hours, home based work and job sharing.
We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month’s accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee), plus a range of other miscellaneous leave options to support you.

Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.


Eligibility requirements


Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:


Citizenship: candidates must be an Australian citizen at the time of submitting your application.
Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
Police check: The successful candidate must satisfactory complete an Australian Federal Police criminal history check.
Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.
Working with Child Check: The successful candidate must be able to obtain and/or maintain a working with children clearance/ Working with Children Card from the jurisdiction they reside in.
Qualifications: A Bachelor of Laws (or similar, i.e. Juris Doctor) is required.

Timeline and assessment


A selection panel will be established to assess your suitability against the advertised role.


If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.


Applications open: Thursday 19 March 2026

Applications close: Thursday 2 April 2026

Application shortlisting: Tuesday 14 April 2026

Further assessments: Week starting 20 April 2026

Selection report finalised: Week starting 27 April 2026

Offers and announcements: Week starting 4 May 2026


The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.


Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews, and reference checks.


How to apply


Applications for this opportunity close at 11.59pm AEDT, Thursday 2 April 2026.


In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than one page outlining your background, capabilities and experiences, and how these align with the advertised role.


You should also provide a tailored CV in PDF, no more than two pages. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.


Your application should be received through the department’s online recruitment system. Applications via Indeed will not be accepted.


If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at [email protected] to discuss an alternative way to submit your application.


Please advise the contact officer if you require adjustments during the recruitment process. We recognise and value diversity as our strength and promote a culture of inclusion to enhance our work performance and the wellbeing of our employees. We are committed to systems that are accessible, inclusive and safe for all. If you need any further information about accessibility and inclusion at our department, please contact [email protected].


Work with us. Apply now!

💡 Quick Summary

Seeking a career-building opportunity? The APS6 - Case Manager, National Sports Tribunal position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.

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Job Details

Company Name: Australian Department of Infrastructure and Regional Development

Frequently Asked Questions

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The expected salary for APS6 - Case Manager, National Sports Tribunal in Acton is $5,040 - $8,064 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, APS6 - Case Manager, National Sports Tribunal is an on-site position based in Acton. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for APS6 - Case Manager, National Sports Tribunal. Previous experience in BPO Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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