Job Description
Contact Officer:
[[hiringManagerName]], (02) 6136 7245 or deb.hannigan@infrastructure.gov.au
Closing Date:
11.59pm AEST, Thursday 16 April 2026
We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.
The opportunity we have available
The People Branch, part of the Chief Operating Officer Group in the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, is responsible for the delivery of a broad range of innovative human resource services and practices to ensure staff are equipped to meet immediate and emerging challenges, and work collaboratively with the branches to coordinate and deliver professional centralised services to the Department.
Reporting to the Assistant Director, Rehabilitation and Injury Management, the department is seeking a highly experienced, adaptable and capable person to fill the role of Rehabilitation Case Manager.
What will you do?
This role is responsible for the delivery of rehabilitation and compensation functions, including providing expert advice and support to both employees and managers. The successful applicant will show initiative, possess excellent communication and problem-solving skills in regard to compensation and rehabilitation management. Case management experience within the APS is highly desirable.
In this role you will be required to perform duties in accordance with the APS Values and Code of Conduct; and
Contribute to the implementation and management of the Department’s Rehabilitation Management System, including reviewing policies and procedures, provision of advice and the promotion and implementation of health and wellbeing initiatives.
Contribute to the effective and timely compensation and rehabilitation service to employees in accordance with the Safety, Rehabilitation and Compensation Act, and, as required, undertake case management of ill and injured employees.
Support managers with injury management and resolving workplace issues that may impact on the success of the employee's return to work.
Work in partnership and ensure that all key stakeholders consult and participate in developing and implementing return to work and rehabilitation programs.
Work with the employee, their supervisor, medical practitioner and the workplace rehabilitation provider to determine the rehabilitation goals and content of the rehabilitation program.
Undertake investigations into claims for worker's compensation and liaise with the Pay and Conditions Unit regarding the processing of claims for workers compensation.
Identify continuous improvement opportunities and implement solutions, lead and contribute to section projects, including identification and implementation of an improved case management platform.
Actively manage the risk of worker's compensation premium escalation; and provide recommendations for prevention of injury and illness interventions. Maintain confidential and secure records of rehabilitation cases, in accordance with legislation
Who are we looking for?
The successful candidate for this position will be able to demonstrate their capability against the APS6 Work level standards.
To be successful in this role, you will need to demonstrate your ability to:
Achieve results and quality outcomes by showing initiative and leadership, working in a small team delivering multiple activities at any given time, often within tight timeframes.
Communicate effectively both written and verbal, delivering information in a variety of formats for a range of audiences.
Collaborate across diverse teams, using your exceptional interpersonal and engagement skills to engage with senior leaders and a wide variety of stakeholders, valuing different perspectives, contributions and backgrounds.
Have a growth mindset with a willingness to continue to learn, develop, and foster an environment for team members to do the same.
Think strategically, evaluating complex information from a variety of sources to make connections and sound decisions while exercising good judgement.
Communicate with influence, by clearly explain and present ideas and arguments. Prepare written material that us well structured and easy to follow by the intended audience.
Engage effectively across boundaries: keep team and supervisor informed of work tasks.
We encourage candidates from diverse backgrounds and experiences to apply.
Cultural capability requirement
The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28.
As an APS 6 you will be expected to:
Consider the cultural context and implications work area outcomes.
Engage respectfully with Aboriginal and/or Torres Strait Islander stakeholders, building trusted relationships.
Communicate respectfully and seeks appropriate cultural input to inform decisions.
RecruitAbility minimum requirements
The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.
You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please advise in the application form or the contact officer if you need any adjustments made.
The minimum requirements for this role include:
Strategic and program management skills including an ability to develop, interpret and apply policies and processes.
Effective people management skills.
Ability to engage and influence stakeholders in a professional and effective manner.
Technical Knowledge of the Safety Rehabilitation and Compensation legislative framework and experience in interpreting this in a work environment and Case management experience within the APS is highly desirable.
More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.
What else can we offer?
We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:
Access to our study Assistance Program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
Through our investment in learning and development opportunities, and a positive performance culture, we provide diverse career pathways for our people to enable their mobility and adapt in a rapidly changing world.
Improve your leadership skills, through the department’s Professional Coaching Scheme and tailored leadership opportunities for staff members.
Flexible working opportunities, including part time hours, home based work and job sharing.
We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month’s accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee), plus a range of other miscellaneous leave options to support you.
Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.
Eligibility requirements
Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:
Citizenship: candidates must be an Australian citizen at the time of submitting your application.
Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
Police check: The successful candidate must satisfactory complete an Australian Federal Police criminal history check.
Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.
Qualifications: Technical Knowledge of the Safety Rehabilitation and Compensation legislative framework and experience in interpreting this in a work environment and Case management experience within the APS is highly desirable.
Timeline and assessment
A selection panel will be established to assess your suitability against the advertised role.
If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.
Applications open: 2 April 2026
Applications close: 16 April 2026
Application shortlisting: 23 April 2026
Further assessments: 30 April 2026
Selection report finalised: 14 May 2026
Offers and announcements: 22 May 2026
The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.
Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews, and reference checks.
How to apply
Applications for this opportunity close at 11.59pm AEST, Thursday 16 April 2026
In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than two pages outlining your background, capabilities and experiences, and how these align with the advertised role.
You should also provide a tailored CV in PDF, no more than two pages. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.
Your application should be received through the department’s online recruitment system. Applications via Indeed will not be accepted.
If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at recruitment@infrastructure.gov.au to discuss an alternative way to submit your application.
Please advise the contact officer if you require adjustments during the recruitment process. We recognise and value diversity as our strength and promote a culture of inclusion to enhance our work performance and the wellbeing of our employees. We are committed to systems that are accessible, inclusive and safe for all. If you need any further information about accessibility and inclusion at our department, please contact DiversityandInclusion@infrastructure.gov.au.
Work with us. Apply now!
[[hiringManagerName]], (02) 6136 7245 or deb.hannigan@infrastructure.gov.au
Closing Date:
11.59pm AEST, Thursday 16 April 2026
We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.
The opportunity we have available
The People Branch, part of the Chief Operating Officer Group in the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, is responsible for the delivery of a broad range of innovative human resource services and practices to ensure staff are equipped to meet immediate and emerging challenges, and work collaboratively with the branches to coordinate and deliver professional centralised services to the Department.
Reporting to the Assistant Director, Rehabilitation and Injury Management, the department is seeking a highly experienced, adaptable and capable person to fill the role of Rehabilitation Case Manager.
What will you do?
This role is responsible for the delivery of rehabilitation and compensation functions, including providing expert advice and support to both employees and managers. The successful applicant will show initiative, possess excellent communication and problem-solving skills in regard to compensation and rehabilitation management. Case management experience within the APS is highly desirable.
In this role you will be required to perform duties in accordance with the APS Values and Code of Conduct; and
Contribute to the implementation and management of the Department’s Rehabilitation Management System, including reviewing policies and procedures, provision of advice and the promotion and implementation of health and wellbeing initiatives.
Contribute to the effective and timely compensation and rehabilitation service to employees in accordance with the Safety, Rehabilitation and Compensation Act, and, as required, undertake case management of ill and injured employees.
Support managers with injury management and resolving workplace issues that may impact on the success of the employee's return to work.
Work in partnership and ensure that all key stakeholders consult and participate in developing and implementing return to work and rehabilitation programs.
Work with the employee, their supervisor, medical practitioner and the workplace rehabilitation provider to determine the rehabilitation goals and content of the rehabilitation program.
Undertake investigations into claims for worker's compensation and liaise with the Pay and Conditions Unit regarding the processing of claims for workers compensation.
Identify continuous improvement opportunities and implement solutions, lead and contribute to section projects, including identification and implementation of an improved case management platform.
Actively manage the risk of worker's compensation premium escalation; and provide recommendations for prevention of injury and illness interventions. Maintain confidential and secure records of rehabilitation cases, in accordance with legislation
Who are we looking for?
The successful candidate for this position will be able to demonstrate their capability against the APS6 Work level standards.
To be successful in this role, you will need to demonstrate your ability to:
Achieve results and quality outcomes by showing initiative and leadership, working in a small team delivering multiple activities at any given time, often within tight timeframes.
Communicate effectively both written and verbal, delivering information in a variety of formats for a range of audiences.
Collaborate across diverse teams, using your exceptional interpersonal and engagement skills to engage with senior leaders and a wide variety of stakeholders, valuing different perspectives, contributions and backgrounds.
Have a growth mindset with a willingness to continue to learn, develop, and foster an environment for team members to do the same.
Think strategically, evaluating complex information from a variety of sources to make connections and sound decisions while exercising good judgement.
Communicate with influence, by clearly explain and present ideas and arguments. Prepare written material that us well structured and easy to follow by the intended audience.
Engage effectively across boundaries: keep team and supervisor informed of work tasks.
We encourage candidates from diverse backgrounds and experiences to apply.
Cultural capability requirement
The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28.
As an APS 6 you will be expected to:
Consider the cultural context and implications work area outcomes.
Engage respectfully with Aboriginal and/or Torres Strait Islander stakeholders, building trusted relationships.
Communicate respectfully and seeks appropriate cultural input to inform decisions.
RecruitAbility minimum requirements
The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.
You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please advise in the application form or the contact officer if you need any adjustments made.
The minimum requirements for this role include:
Strategic and program management skills including an ability to develop, interpret and apply policies and processes.
Effective people management skills.
Ability to engage and influence stakeholders in a professional and effective manner.
Technical Knowledge of the Safety Rehabilitation and Compensation legislative framework and experience in interpreting this in a work environment and Case management experience within the APS is highly desirable.
More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.
What else can we offer?
We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:
Access to our study Assistance Program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
Through our investment in learning and development opportunities, and a positive performance culture, we provide diverse career pathways for our people to enable their mobility and adapt in a rapidly changing world.
Improve your leadership skills, through the department’s Professional Coaching Scheme and tailored leadership opportunities for staff members.
Flexible working opportunities, including part time hours, home based work and job sharing.
We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month’s accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee), plus a range of other miscellaneous leave options to support you.
Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.
Eligibility requirements
Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:
Citizenship: candidates must be an Australian citizen at the time of submitting your application.
Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
Police check: The successful candidate must satisfactory complete an Australian Federal Police criminal history check.
Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.
Qualifications: Technical Knowledge of the Safety Rehabilitation and Compensation legislative framework and experience in interpreting this in a work environment and Case management experience within the APS is highly desirable.
Timeline and assessment
A selection panel will be established to assess your suitability against the advertised role.
If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.
Applications open: 2 April 2026
Applications close: 16 April 2026
Application shortlisting: 23 April 2026
Further assessments: 30 April 2026
Selection report finalised: 14 May 2026
Offers and announcements: 22 May 2026
The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.
Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews, and reference checks.
How to apply
Applications for this opportunity close at 11.59pm AEST, Thursday 16 April 2026
In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than two pages outlining your background, capabilities and experiences, and how these align with the advertised role.
You should also provide a tailored CV in PDF, no more than two pages. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.
Your application should be received through the department’s online recruitment system. Applications via Indeed will not be accepted.
If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at recruitment@infrastructure.gov.au to discuss an alternative way to submit your application.
Please advise the contact officer if you require adjustments during the recruitment process. We recognise and value diversity as our strength and promote a culture of inclusion to enhance our work performance and the wellbeing of our employees. We are committed to systems that are accessible, inclusive and safe for all. If you need any further information about accessibility and inclusion at our department, please contact DiversityandInclusion@infrastructure.gov.au.
Work with us. Apply now!
💡 Quick Summary
Seeking a career-building opportunity? The APS6 - Rehabilitation Case Manager, People Branch position is now open for candidates interested in the Government Job Alert sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.