Job Description
Confidential
HIRING FOR BPO TAMIL TELACALLING |FEMALE|
Confidential • Bengaluru, Karnataka • via CallCenterJob.co.in
3 days ago
Full–time
No Degree Mentioned
Apply on CallCenterJob.co.in
Job description
WE ARE HEARING FRESHER AND EXPERIENCE CANDIDATES IMMEDIATELY APPLYNOW
Report this listing
E
Emma
Aptly Tech - Manager - Customer Service Operations
Emma • Bengaluru, Karnataka • via IIM Jobs
Full–time
Apply on IIM Jobs
Apply on Jobrapido.com
Job description
The Opportunity:
- We are seeking a passionate and experienced Operations Manager to lead our team of Technical Support Engineers in Bangalore (Blr) or Hyderabad (HYD).
- This role provides a unique opportunity to drive operational excellence within a global support environment, spanning APAC, EMEA, and US time zones.
You will be responsible for:
- Building a High-Performing Team: Lead, mentor, and coach a team of technical support engineers, fostering a culture of continuous learning and development.
- Delivering Exceptional Customer Service: Ensure your team provides timely, high-quality technical assistance to customers across various channels (email, chat, phone, video calls).
- Strategic Management: Set and monitor team goals, KPIs, and SLAs (Service Level Agreements) to ensure efficient and effective support operations.
- Process Improvement: Develop and implement best practices, policies, and procedures for support engineering, including troubleshooting, escalation protocols, documentation, and communication.
- Resource Management: Oversee the support team's access to the necessary tools, resources, and training for success.
- Metrics & Analytics: Analyze and report on support metrics, trends, and customer feedback, identifying areas for improvement and driving data-driven decision making.
- Collaboration: Foster strong relationships with internal stakeholders (product, engineering, sales) and external partners to ensure best practices and customer-centric solutions.
- Technical Knowledge: Stay updated on the latest product features, enhancements, and bug fixes to empower both your team and customers.
Who We Are Looking For:
- Proven experience (5-8 years) as an Operations Manager or similar role within a software company.
- Strong leadership skills with the ability to motivate, coach, and mentor a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to thrive in a fast-paced, global environment and prioritize tasks effectively.
- A customer-centric mindset with a passion for delivering exceptional customer service.
- Degree in Computer Science, Engineering, or a related field (or equivalent work experience).
- Certifications or training in Support Engineering, Customer Service, or Management a plus
HIRING FOR BPO TAMIL TELACALLING |FEMALE|
Confidential • Bengaluru, Karnataka • via CallCenterJob.co.in
3 days ago
Full–time
No Degree Mentioned
Apply on CallCenterJob.co.in
Job description
WE ARE HEARING FRESHER AND EXPERIENCE CANDIDATES IMMEDIATELY APPLYNOW
Report this listing
E
Emma
Aptly Tech - Manager - Customer Service Operations
Emma • Bengaluru, Karnataka • via IIM Jobs
Full–time
Apply on IIM Jobs
Apply on Jobrapido.com
Job description
The Opportunity:
- We are seeking a passionate and experienced Operations Manager to lead our team of Technical Support Engineers in Bangalore (Blr) or Hyderabad (HYD).
- This role provides a unique opportunity to drive operational excellence within a global support environment, spanning APAC, EMEA, and US time zones.
You will be responsible for:
- Building a High-Performing Team: Lead, mentor, and coach a team of technical support engineers, fostering a culture of continuous learning and development.
- Delivering Exceptional Customer Service: Ensure your team provides timely, high-quality technical assistance to customers across various channels (email, chat, phone, video calls).
- Strategic Management: Set and monitor team goals, KPIs, and SLAs (Service Level Agreements) to ensure efficient and effective support operations.
- Process Improvement: Develop and implement best practices, policies, and procedures for support engineering, including troubleshooting, escalation protocols, documentation, and communication.
- Resource Management: Oversee the support team's access to the necessary tools, resources, and training for success.
- Metrics & Analytics: Analyze and report on support metrics, trends, and customer feedback, identifying areas for improvement and driving data-driven decision making.
- Collaboration: Foster strong relationships with internal stakeholders (product, engineering, sales) and external partners to ensure best practices and customer-centric solutions.
- Technical Knowledge: Stay updated on the latest product features, enhancements, and bug fixes to empower both your team and customers.
Who We Are Looking For:
- Proven experience (5-8 years) as an Operations Manager or similar role within a software company.
- Strong leadership skills with the ability to motivate, coach, and mentor a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to thrive in a fast-paced, global environment and prioritize tasks effectively.
- A customer-centric mindset with a passion for delivering exceptional customer service.
- Degree in Computer Science, Engineering, or a related field (or equivalent work experience).
- Certifications or training in Support Engineering, Customer Service, or Management a plus
💡 Quick Summary
Seeking a career-building opportunity? The Aptly Tech - Manager - Customer Service Operations position is now open for candidates interested in the Work from home Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.