Job Description
Full job description
Imagine yourself…
Doing meaningful work that makes an everyday impact on the world around you.
Growing your expertise and expanding your skillset with every project.
Owning your ambition and fueling your career growth.
Aquatic Informatics (https://aquaticinformatics.com/) is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model, and publish water information in real time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.
Aquatic Informatics (AQI) is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team! Help us revolutionize an industry!
AQI is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
About the role:
The Application Customer Support Specialist is responsible responding to escalation requests from Technical Advisors, Customer Support, assist in supporting Key Customer Accounts, and Professional Services team. This role includes identifying and resolving technical, operational, and software issues, leading customer or team expectations, assist in set-up of new hosted instances with Professional Services, and advancing issues as appropriate to product team or dev ops. This role is a key part of AQI's customer facing team and requires knowledge of our customer's industry, a deep understanding of our products and aim to help our customers succeed.
This is a remote position and can be based anywhere in North America. Travel to Canada and the U.S. may be required at least twice a year.
In this role, you will:
Respond to incoming support requests via helpdesk and/or answering the support phone line, solving/identifying technical and software issues, and managing customer expectations.
Support tasks may include configuring on-premise/hosted installations of Aquatic Informatics software products, answering software application questions, documenting issues/bugs, and assisting customers with application and technical issues.
This role works within standard operating procedures and with a moderate degree of supervision by the associate’s leader and assists on assignments coordinated by others.
The essential requirements of the job include:
Post-secondary education in Information Technology, Business and/or equivalent combination of education and experience, or post-secondary education in Environmental Science, Computer Science/Engineering or equivalent combination of education and experience and 4+ years of customer-facing software support/implementation experience.
Experience in software installations and troubleshooting (SQL Server/Office/Windows Server OS). Intermediate experience with implementing hosted and/or SaaS software, including data migration and data manipulation within a Microsoft technical environment.
Strong communication, documentation, and presentation skills and experience using Office 365 and Teams, Salesforce or other CRM platforms, helpdesk software.
Aquatic Informatics is proud part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Imagine yourself…
Doing meaningful work that makes an everyday impact on the world around you.
Growing your expertise and expanding your skillset with every project.
Owning your ambition and fueling your career growth.
Aquatic Informatics (https://aquaticinformatics.com/) is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model, and publish water information in real time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.
Aquatic Informatics (AQI) is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team! Help us revolutionize an industry!
AQI is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
About the role:
The Application Customer Support Specialist is responsible responding to escalation requests from Technical Advisors, Customer Support, assist in supporting Key Customer Accounts, and Professional Services team. This role includes identifying and resolving technical, operational, and software issues, leading customer or team expectations, assist in set-up of new hosted instances with Professional Services, and advancing issues as appropriate to product team or dev ops. This role is a key part of AQI's customer facing team and requires knowledge of our customer's industry, a deep understanding of our products and aim to help our customers succeed.
This is a remote position and can be based anywhere in North America. Travel to Canada and the U.S. may be required at least twice a year.
In this role, you will:
Respond to incoming support requests via helpdesk and/or answering the support phone line, solving/identifying technical and software issues, and managing customer expectations.
Support tasks may include configuring on-premise/hosted installations of Aquatic Informatics software products, answering software application questions, documenting issues/bugs, and assisting customers with application and technical issues.
This role works within standard operating procedures and with a moderate degree of supervision by the associate’s leader and assists on assignments coordinated by others.
The essential requirements of the job include:
Post-secondary education in Information Technology, Business and/or equivalent combination of education and experience, or post-secondary education in Environmental Science, Computer Science/Engineering or equivalent combination of education and experience and 4+ years of customer-facing software support/implementation experience.
Experience in software installations and troubleshooting (SQL Server/Office/Windows Server OS). Intermediate experience with implementing hosted and/or SaaS software, including data migration and data manipulation within a Microsoft technical environment.
Strong communication, documentation, and presentation skills and experience using Office 365 and Teams, Salesforce or other CRM platforms, helpdesk software.
Aquatic Informatics is proud part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
💡 Quick Summary
Seeking a career-building opportunity? The Aquatic Informatics (AQI) - Application Customer Support Specialist (Remote) position is now open for candidates interested in the Work from home Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.