Job Description
Job Description
• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post call analysis for the claim follow-up
• Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
• Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
Job Requirements
To be considered for this position, applicants need to meet the following qualification criteria:
• 1-2 Years’ experience in accounts receivable follow-up / denial management for US healthcare customers
• Fluent verbal communication abilities / call centre expertise
• Knowledge on Denials management and A/R fundamentals will be preferred
• Willingness to work continuously in night shifts.
• Basic working knowledge of computers.
• Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Kraft BPO will provide training on the client's medical billing software as part of the training.
• Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus.
More information about this AR Associate/Caller Job
Please go through the below FAQs to get all answers related to the given AR Associate/Caller job
• What are the job requirements to apply for this AR Associate/Caller job position?
• Ans: A candidate must have a minimum of 1 to 2 year experience as an AR Associate/Caller
• What is the qualification for this job?
• Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
• What is the hiring Process of this job?
• Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
• This AR Associate/Caller is a work from home job?
• Ans: No ,its not a Work from Home Job.
• How many job vacancies are opening for the AR Associate/Caller position?
• Ans: There are immediate 1 job openings for AR Associate/Caller in our Organisation
• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post call analysis for the claim follow-up
• Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
• Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
Job Requirements
To be considered for this position, applicants need to meet the following qualification criteria:
• 1-2 Years’ experience in accounts receivable follow-up / denial management for US healthcare customers
• Fluent verbal communication abilities / call centre expertise
• Knowledge on Denials management and A/R fundamentals will be preferred
• Willingness to work continuously in night shifts.
• Basic working knowledge of computers.
• Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Kraft BPO will provide training on the client's medical billing software as part of the training.
• Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus.
More information about this AR Associate/Caller Job
Please go through the below FAQs to get all answers related to the given AR Associate/Caller job
• What are the job requirements to apply for this AR Associate/Caller job position?
• Ans: A candidate must have a minimum of 1 to 2 year experience as an AR Associate/Caller
• What is the qualification for this job?
• Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
• What is the hiring Process of this job?
• Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
• This AR Associate/Caller is a work from home job?
• Ans: No ,its not a Work from Home Job.
• How many job vacancies are opening for the AR Associate/Caller position?
• Ans: There are immediate 1 job openings for AR Associate/Caller in our Organisation
💡 Quick Summary
Seeking a career-building opportunity? The AR Associate|Caller Opening in KRAFT BPO at Koramangala position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
