Job Description
About Us
LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.
We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or ****** orientation.
We operate with integrity, esteem diversity and treat each other fairly and with respect. And we’re doing that while nurturing consideration for humanity. We give back to our community and encourage all people to come as they are and find their own version of personal and professional harmony here. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
You'll be working in the central business district of Pune, India. When you join LogicMonitor, you’ll be working alongside some of the brightest minds in one of the fastest growing global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.
What You'll Do
This role is designed to serve as an important member of the growing Accounting team in Pune India, helping to ensure the accuracy of customers records, generating invoices, posting collections and resolving billing discrepancies. This position will have the opportunity to make a companywide impact through AR management and resolving customer balances for payment to ensure we hit our cash flow targets.
Here's a Closer Look At This Key Role
• Record daily cash receipts, identifying any irregular trends in collection activity, and assisting in the ongoing automation of the cash application process.
• Take leadership role in cash management process by timely and accurately reconciling bank accounts and process batch and wire receipts from customers.
• Using a relationship approach, respond to customer billing inquiries; research unpaid or disputed amounts and work with Sales and Customer Success teams to resolve issues to ensure payments are received in a timely manner, with an emphasis on resolving past due accounts and billing disputes in a timely manner.
• Utilize our billing system to post customer contracts, ultimately learning how to build subscriptions through the use of rate plans and ensuring customer billing and revenue recognition schedules are properly configured.
• Perform an AR aging analysis and assist in mitigating any collection risk via the company's credit and suspension policies.
• Lead as the key contact for cross-departmental inquiries about customer account status and other general inquiries.
• Prepare sub-ledger reconciliations over AR and Allowance for Doubtful Accounts.
• Work closely with the finance team to help improve overall processes, driving efficiency and improvement/monitoring of internal controls for tasks within billings and collections.
• Assist with month end close, audit requests and ad hoc projects.
What You'll Need
• Bachelor's degree in Business, Finance, Accounting, or related field preferred
• 3 - 5 years of Account or related Finance experience
• Experience with Zuora, Zendesk, SFDC, Looker or similar finance operations applications preferred
• Ability to work independently and efficiently under deadlines and handle unexpected, time-sensitive requests; take ownership in a fast-growing business
• Excellent verbal and written communication skills, collaborative and committed to the success of LogicMonitor; ability to answer inquiries from customers and employees across all departments
• Sharp attention to detail and accuracy, and a dedicated work-ethic
• Curious and avid learner, continuously evolving your understanding of LM, financial best-practices, and SaaS market trends
• Strong critical thinking skills, innovative spirit, and creativity to identify / solve problems and a strong desire to be an impact player at a disruptive technology company. When you encounter an issue, you don't just solve the problem, you assist in the development of new processes / scalable solutions to prevent the issue in the future
• Confident, passionate, positive and a focus on a strong and rapid career growth with LogicMonitor
LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.
We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or ****** orientation.
We operate with integrity, esteem diversity and treat each other fairly and with respect. And we’re doing that while nurturing consideration for humanity. We give back to our community and encourage all people to come as they are and find their own version of personal and professional harmony here. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
You'll be working in the central business district of Pune, India. When you join LogicMonitor, you’ll be working alongside some of the brightest minds in one of the fastest growing global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.
What You'll Do
This role is designed to serve as an important member of the growing Accounting team in Pune India, helping to ensure the accuracy of customers records, generating invoices, posting collections and resolving billing discrepancies. This position will have the opportunity to make a companywide impact through AR management and resolving customer balances for payment to ensure we hit our cash flow targets.
Here's a Closer Look At This Key Role
• Record daily cash receipts, identifying any irregular trends in collection activity, and assisting in the ongoing automation of the cash application process.
• Take leadership role in cash management process by timely and accurately reconciling bank accounts and process batch and wire receipts from customers.
• Using a relationship approach, respond to customer billing inquiries; research unpaid or disputed amounts and work with Sales and Customer Success teams to resolve issues to ensure payments are received in a timely manner, with an emphasis on resolving past due accounts and billing disputes in a timely manner.
• Utilize our billing system to post customer contracts, ultimately learning how to build subscriptions through the use of rate plans and ensuring customer billing and revenue recognition schedules are properly configured.
• Perform an AR aging analysis and assist in mitigating any collection risk via the company's credit and suspension policies.
• Lead as the key contact for cross-departmental inquiries about customer account status and other general inquiries.
• Prepare sub-ledger reconciliations over AR and Allowance for Doubtful Accounts.
• Work closely with the finance team to help improve overall processes, driving efficiency and improvement/monitoring of internal controls for tasks within billings and collections.
• Assist with month end close, audit requests and ad hoc projects.
What You'll Need
• Bachelor's degree in Business, Finance, Accounting, or related field preferred
• 3 - 5 years of Account or related Finance experience
• Experience with Zuora, Zendesk, SFDC, Looker or similar finance operations applications preferred
• Ability to work independently and efficiently under deadlines and handle unexpected, time-sensitive requests; take ownership in a fast-growing business
• Excellent verbal and written communication skills, collaborative and committed to the success of LogicMonitor; ability to answer inquiries from customers and employees across all departments
• Sharp attention to detail and accuracy, and a dedicated work-ethic
• Curious and avid learner, continuously evolving your understanding of LM, financial best-practices, and SaaS market trends
• Strong critical thinking skills, innovative spirit, and creativity to identify / solve problems and a strong desire to be an impact player at a disruptive technology company. When you encounter an issue, you don't just solve the problem, you assist in the development of new processes / scalable solutions to prevent the issue in the future
• Confident, passionate, positive and a focus on a strong and rapid career growth with LogicMonitor
💡 Quick Summary
Seeking a career-building opportunity? The AR Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
