Receivables Management Manage and deliver performance in terms of, resolution, roll backs, recovery rates/ values and optimum utilization of field resources to increase efficiencies as per the target set for the assigned portfolio.
Design and review logics of field follow-up for the portfolio managed towards achievement of target set.
Monitor and review the agency / field executives performances periodically.
Achieve the money collection under principal, fees & charges as per targets.
Inventory control for reducing opening balance of portfolio using the roll back & normalization concepts.
Innovate and design logics to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Regional/Zonal Collection Managers to prevent the same.
Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
Ensure that calls are made on the portfolio through recorded lines during the month at the agency and field visit updates are available in the web-collections.
Call recordings have to be validated and updated in the visit report submitted to the agency.
Collection Efficiency has to be tracked, monitored and improved consistently over the Baseline targets published on an ongoing basis.
Ensure the work flow is planned and all the necessary interventions are actioned to achieve the Baseline in order to improve Collection Efficiency.
Ensure that each staff handles accounts as per the budgeted ACR To ensure the SD Preferred Process is followed with separate focus on various Pre-defined Preferred segments.
To ensure follow up is done as per the laid down process wrt to allocation for Bank Officers, dedicated HDB(ADFC) callers and Referrals.
To ensure Branch liaising is recorded through trails and capture of correct action code for monitoring and reporting purpose.
To focus on reduction of NPA with special attention to 30+ Dedupe, H block segment and Sticky NPA, along with higher resolutions and rollbacks on the focus segments.
To ensure separate focus on the MTOD, Prepaid and Debit Card, Bundling portfolio with number delivery as per the set targets To ensure optimum and effective usage of new technology like Dialers for increased productivity and efficiency in line with the contact centre industry Process Management All Banks process to be adhered to in totality in Unit performance Cash deposit process including monitoring TAT taken by agencies to deposit money collected.