Job Description
C. Portfolio and Relationship Management
GIB SS - Area Head will work along with the GIB Channel AHs on the existing portfolio clientele of GIB segment and engaging those customers for enhanced relationship value by upselling of digital products to increase the wallet share, product holding as well as to ring fence and to ensure retention of such relationships and to keep the competition at bay.
The AHs are expected to follow the below structured approach in achieving the objectives:
i. Understanding their business requirement; and identify the pain areas which requires standard / custom made solutions
ii. Need to translate requirement in the scoping document & share with Central Solution Team (CST)
iii. Preparing & providing the draft solution proposal in coordination with the central solutioning team
iv. Making / Facilitating Initial Solution presentation to the customer
v. Facilitate transition from pre sales to implementation
vi. To facilitate GIB channel on arriving at C/I for the acquisition
D. Channel Management
SS AH need to actively engage and work in close coordination with GIB Channel AH to have an impact in the new / prospective & existing clientele in GIB segment by offering digital payment and collection solutions to achieve core objective of incremental CASA float & volumes.
Solution Sales Area Head together with GIB Channel AH & RBB RM, need to work on marketing drives & visit Institutes as per pre-published calendar for specific segments for eg: Education during fee collection, PTMs, Annual Festivals, Clubs various Important Events during the year and deploy marketing materials and activate Institutes mapped to him.
Ensure active monitoring & effective resolution of customer complaints as per the defined TAT and also ensure complaint / escalations are minimum
E. Business Compliance & Training
GIB SS AH need to ensure adherence to the risk & compliance guidelines while on-boarding customers onto digital solutions in line with the policies & procedures laid down by the bank.
SS AH is responsible to impart training on latest solutions to GIB AHs / RBB PBs / RMs & ICRMs on regular intervals
GIB SS - Area Head will work along with the GIB Channel AHs on the existing portfolio clientele of GIB segment and engaging those customers for enhanced relationship value by upselling of digital products to increase the wallet share, product holding as well as to ring fence and to ensure retention of such relationships and to keep the competition at bay.
The AHs are expected to follow the below structured approach in achieving the objectives:
i. Understanding their business requirement; and identify the pain areas which requires standard / custom made solutions
ii. Need to translate requirement in the scoping document & share with Central Solution Team (CST)
iii. Preparing & providing the draft solution proposal in coordination with the central solutioning team
iv. Making / Facilitating Initial Solution presentation to the customer
v. Facilitate transition from pre sales to implementation
vi. To facilitate GIB channel on arriving at C/I for the acquisition
D. Channel Management
SS AH need to actively engage and work in close coordination with GIB Channel AH to have an impact in the new / prospective & existing clientele in GIB segment by offering digital payment and collection solutions to achieve core objective of incremental CASA float & volumes.
Solution Sales Area Head together with GIB Channel AH & RBB RM, need to work on marketing drives & visit Institutes as per pre-published calendar for specific segments for eg: Education during fee collection, PTMs, Annual Festivals, Clubs various Important Events during the year and deploy marketing materials and activate Institutes mapped to him.
Ensure active monitoring & effective resolution of customer complaints as per the defined TAT and also ensure complaint / escalations are minimum
E. Business Compliance & Training
GIB SS AH need to ensure adherence to the risk & compliance guidelines while on-boarding customers onto digital solutions in line with the policies & procedures laid down by the bank.
SS AH is responsible to impart training on latest solutions to GIB AHs / RBB PBs / RMs & ICRMs on regular intervals
💡 Quick Summary
Seeking a career-building opportunity? The Area Head|Solution Sales position is now open for candidates interested in the Bank Jobs sector. This role in Bikaner offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
