• Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
• Achieving Cost per Shipment. Maintain the cost of operations as per budget.
• Achieve Zero lost shipment, shrinkage within hub and enroute.
• Proper planning and coordination with support team for recovery if any.
• Achieve productivity of Van/Bike as per budget. 6. 100% Compliance of KPI.
• Continuous Process Improvement and Adherence of Quality Standards at all times.
• Ensuring Customers are delighted at all times.
• Ensuring stock accuracy is maintained at all Hub assigned to him.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Ensure 100% ZTP (Zero Tolerance Policy).
• Ensuring Area Deliverable are met duly reported.
• Filling Gaps in employee head count within turnaround time.
• Hub Performance reporting.
• Ensure Profitable operations.
• Ensure commercial and statutory compliances are met along with the support of teams.
• Team Management, Training and Development of Hub teams.
• Achieving Maximum Productivity of manpower.
• Managing environmental bodies and statutory compliances.
• Ensure Succession Planning at Hubs and implement special retention plan for HIPO talent