Job Description
Job Title: Area Sales & Service Manager
Job Location: Delhi
CTC: As Per Company Norms
Position Requirements:
Qualification: B.E/B. Tech Electrical/Electronics
Work Experience: 7+ years
Job Description:
BASIC FUNCTION
Provide generator after-sales service, parts sales, technical and training support to customers, distributors and dealers. Overall Regional Product support co-ordination and responsibility of complete regional product support business.
• Develop, plan and conduct training activities for customers/distributors/dealers of the region assigned.
• Provide technical support and advice to customers/distributors/dealers in accordance with established procedures and standards.
• Assess / Appoint / Evaluate distributors’ technical capability and performance on Monthly Basis and review their Business Targets.
• Troubleshoot root causes of product failures and provide solutions to end customers of the region and guide and train dealers on the same.
• Recommend to Customers/Distributors/Dealers the parts required for the product range and clarify technical queries on any part.
• Recommend safety stock/consumables to be stocked by Distributors/Dealers based on the generator population.
• Study market requirements for parts and help to promote parts business.
• Liaise with customers/distributors/dealers on service and parts orders.
• Provide latest development and technical information to all relevant parties.
• Attend to any other technical services-related duties as and when assigned.
• Prepare action plan for service engineer visit for AMC monthly basis as per customer request.
• Develop service database for generator sets operating in that area.
• Interact closely with Head Office on all service related matters.
• Provide list of parts with part no for generators repair and overhauling.
• Follow up with Dealers and customers for Pending payments and Commercial forms.
• Prepare and submit regional activity report on weekly basis.
• Prepare and submit forecast for parts and service activities expected in the respective regions.
• Providing special tools support to distributors / dealers locally.
• Guide Dealer/ distributors team to prepare and submit job plan for top and major overhauls.
• Co ordinate with dealers and distributors for timely submission of start up notifications / Maintenance Paid visits and warranty claim settlements
RELATIONSHIPS AND CONTACTS
Supervisory Relationships
Solid Line reporting to DGM AMPS
Organization Relationships
Frequent interactions with HO team in Service, Parts sales, Parts purchase & Parts warehouse and co-associates in other regional offices.
External Business Relationships
All customers, distributors and dealers of the region
Job Location: Delhi
CTC: As Per Company Norms
Position Requirements:
Qualification: B.E/B. Tech Electrical/Electronics
Work Experience: 7+ years
Job Description:
BASIC FUNCTION
Provide generator after-sales service, parts sales, technical and training support to customers, distributors and dealers. Overall Regional Product support co-ordination and responsibility of complete regional product support business.
• Develop, plan and conduct training activities for customers/distributors/dealers of the region assigned.
• Provide technical support and advice to customers/distributors/dealers in accordance with established procedures and standards.
• Assess / Appoint / Evaluate distributors’ technical capability and performance on Monthly Basis and review their Business Targets.
• Troubleshoot root causes of product failures and provide solutions to end customers of the region and guide and train dealers on the same.
• Recommend to Customers/Distributors/Dealers the parts required for the product range and clarify technical queries on any part.
• Recommend safety stock/consumables to be stocked by Distributors/Dealers based on the generator population.
• Study market requirements for parts and help to promote parts business.
• Liaise with customers/distributors/dealers on service and parts orders.
• Provide latest development and technical information to all relevant parties.
• Attend to any other technical services-related duties as and when assigned.
• Prepare action plan for service engineer visit for AMC monthly basis as per customer request.
• Develop service database for generator sets operating in that area.
• Interact closely with Head Office on all service related matters.
• Provide list of parts with part no for generators repair and overhauling.
• Follow up with Dealers and customers for Pending payments and Commercial forms.
• Prepare and submit regional activity report on weekly basis.
• Prepare and submit forecast for parts and service activities expected in the respective regions.
• Providing special tools support to distributors / dealers locally.
• Guide Dealer/ distributors team to prepare and submit job plan for top and major overhauls.
• Co ordinate with dealers and distributors for timely submission of start up notifications / Maintenance Paid visits and warranty claim settlements
RELATIONSHIPS AND CONTACTS
Supervisory Relationships
Solid Line reporting to DGM AMPS
Organization Relationships
Frequent interactions with HO team in Service, Parts sales, Parts purchase & Parts warehouse and co-associates in other regional offices.
External Business Relationships
All customers, distributors and dealers of the region
💡 Quick Summary
Seeking a career-building opportunity? The Area Sales Service Manager position is now open for candidates interested in the MIS Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
