Job Description
In This Role, You Will Have The Opportunity To
• Installs and maintains instruments and systems in a laboratory environment. And Delivers basic operational training at installation.
• Provide effective product and customer support.
• Ensures Preventive Maintenance planning (PM) are performed in a timely manner.
• Seeks timely support for difficult product issues avoiding unnecessary downtime.
• Performs timely reporting of his activities.
• Maintains excellent customer relationship, specifically with his/her directly assigned accounts. And adheres to field service policies, procedures, and standards.
• Maintain recommended spare parts for his product range.
The Essential Requirements Of The Job Include
• Must be an Engineering Graduate with B.E./B.Tech. Degree
• Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
• Should have advance Technical Competency in one of the Product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.
It would be a plus if you also possess previous experience in:
• Technical field services of IVD products (hardware & SW) with advanced Technical Skills in one product line in IVD
• Generating Service Revenue
• Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in the System
• Installs and maintains instruments and systems in a laboratory environment. And Delivers basic operational training at installation.
• Provide effective product and customer support.
• Ensures Preventive Maintenance planning (PM) are performed in a timely manner.
• Seeks timely support for difficult product issues avoiding unnecessary downtime.
• Performs timely reporting of his activities.
• Maintains excellent customer relationship, specifically with his/her directly assigned accounts. And adheres to field service policies, procedures, and standards.
• Maintain recommended spare parts for his product range.
The Essential Requirements Of The Job Include
• Must be an Engineering Graduate with B.E./B.Tech. Degree
• Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
• Should have advance Technical Competency in one of the Product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.
It would be a plus if you also possess previous experience in:
• Technical field services of IVD products (hardware & SW) with advanced Technical Skills in one product line in IVD
• Generating Service Revenue
• Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in the System
💡 Quick Summary
Seeking a career-building opportunity? The Area Service Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.