Area Service Engineer

In This Role, You Will Have The Opportunity To

• Installs and maintains instruments and systems in a laboratory environment. And Delivers basic operational training at installation.

• Provide effective product and customer support.

• Ensures Preventive Maintenance planning (PM) are performed in a timely manner.

• Seeks timely support for difficult product issues avoiding unnecessary downtime.

• Performs timely reporting of his activities.

• Maintains excellent customer relationship, specifically with his/her directly assigned accounts. And adheres to field service policies, procedures, and standards.

• Maintain recommended spare parts for his product range.

The Essential Requirements Of The Job Include

• Must be an Engineering Graduate with B.E./B.Tech. Degree

• Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry.

• Should have advance Technical Competency in one of the Product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.

It would be a plus if you also possess previous experience in:

• Technical field services of IVD products (hardware & SW) with advanced Technical Skills in one product line in IVD

• Generating Service Revenue

• Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in the System